Hide New button from catalog task related list of RITM form in Service Operations Workspace view

[_SnowDeveloper]

I want to hide or disable the New button from the SC Task related list when the RITM is in any of the following states in SOW view:

• Resolved
• Closed Complete
• Closed Incomplete
• Canceled

[Tanushree Maiti]

Hi @_SnowDeveloper 

Refer this KB:

KB0830000 How to hide ‘New’ button for a table on Agent Workspace’ related-list when the ‘New’ actio... 

Instructions

1. From the application-navigator, navigate to -- Workspace Experience > Actions & Components > Related List Actions
2. Apply this filter:
   - Action label | is | New
   - Table | is | Global
3. Open that 'sys_declarative_action_assignment' record
4. If you are not in 'Global' application, you will not notice any 'New' button in the 'Action Exclusions' related-list
5. Switch to the Application = Global, if not already > now the 'New' button will appear
6. Click on 'New' > notice the "Action assignment = create-new" will be auto-populated
7. Now if you try to find the target table that is in different Application, example: a table under Customer-Service application, it will not be available in the list of tables
8. Therefore again switch to the required application, example = Customer Service, immediately you will find that table in the list
9. Set the below values >>
   - Table = related_list_table_name
   - Exclude this table = checked
   - Exclude all child-tables = optional (based on your requirement)
10. Save the record
    
    Now should notice the 'New' button (action) is unavailable in the related-list.