Hello everyone,
Has anyone encountered a requirement to remove the "New" button from the list when an agent clicks on any widget in the "Overivew" dashboard in the Service Operations workspace?
Please find the attached screenshot for reference.
Please let me know is there any option to hide the "New" from here. Thank you!
Logic is same, take for example SOW Workspace
On click of Monitored services, you get related list
If requirement is to hide 'Service dashboard' button, go to sys_declarative_action_assignment table and look for the button name
Locate the record and make it inactive
When you try in Workspace, the button is not visible
I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
if your agent has access to create the INC then they will see the NEW button.
Why not handle this via Table.None CREATE ACL so that only valid users can raise the Incidents? (Recommended approach ACL)
OR
Hiding the OOTB List Action
1) ITIL User sees the New button on "Incidents assigned to you" list in workspace
2) Find the correct List Declarative action and mark it as Active=false, Ensure you are in correct scope
If my response helped please mark it correct and close the thread so that it benefits future readers.
