We have three levels of categories: "Top category - match OOB category," "Category - match OOB subcategory," and "Subcategory - customized field." All the categories are stored in the choice table. The "Category" depends on the "Top category," and th...
Hello.After updating the following apps to their latest version, we started to observe some issues: 1- Service Operations Workspace ITOM Apps: when opening any alert using the Service Operations Workspace, we receive a pop-up saying "requested uri ...
What is the equivalent of g_form.elements in agent workspace? I want to use this in my client script.
Could someone help me please. What is this area called on the configurable workspace?
How to show only cmdb 360 and inshights tab for only admin in cmdb workspace?
I am unable edit work tab in ui builder cmdb workspace it showing blank both original and duplicate varient how to fix it
How to add or remove quick links in managment tab in cmdb workspace ?
Dear Experts,I would be grateful for your assistance with an issue I am encountering.I am working with a client script on an incident form where I am supposed to automatically retrieve data such as the phone number and location upon selecting a calle...
Hello, I wanted to get a sense if in the workspace under the interaction, can you send public comments so that you can share a KB article or a Catalog form with the client. Additionally, once an interaction is logged and it is a request, it takes th...
Hello I wanted to ask what is the rationale and difference between "Close" vs "Complete" when closing an incident ticket.Thank you
In SOW Incident under Record information section we have "Assign To Me" or "Reassign". Same way need to set up in Catalog task record information tab. Incident SOW : Highlighted button need to configure in SC task in SOW workspace.SC Task : Need ...
Hi, we have cloned the OOB record page on service operational workspace now,we got a requirement to add an ifrmae section above the compose & activity sction on the right side of the page. - added image attached.I have tried to add the component bef...
hello, Could someone please clarify the process for editing the reports displayed on the homepage?
Not sure if that has been asked before but could not find anything on this. We are just playing with setting up Live Agent Chat. I see the option to create an INC or Request right from the chat. It does put the IMS number in the work notes. But my qu...
Hi all, We need to upgrade to the latest version the " Service Operations Workspace". It is very customized and in use. Do you think it will cause any problems? Thank you in advance,Victoria