I have updated file SowIncidentLandingPageUtils. Service Desk Users see the new Data visualization But some ITIL user who is not in Service Desk group still see the OOB Data visualization.Does any one know why and how to make all itil user see the ne...
Where can I translate affected CIs Impacted services etc? The screenshot is part of the change form in the sow
Can we add google search on the sidebar of service operations workspace for incident tickets.Is there any OOB functionality available?
Hello Team,I have a requirement where i need to pull the ci information based upon Caller Ci,for this i did create a script include and client script to achieve but it only shows the CI name , want list view of CI based upon caller info. if (g_form.g...
Looking to find an option to add Database view to Service Operations Workspace. If anyone has any thoughts, it is much appreciated.
Hello, On change of service, Assignment group has to be autopopulated with Support group of that servicein Operation workspace.But Not able to call script include, No log message is printing. Any help is much appreciated.Thanks,Anusha.
i am able to see inbox for workspace when i click inbox the i want to see status and below options attaching the sample pic , how can i acheive this status configuration in inbox? but currently i can see like this where can i configure this status in...
NOW Assign Modal will open when clicking on "Reassign" or "Assign" from incident record information. "Assigned to" always read only. We only can change Assignment Group. Even through we change Assignment Grop, Assigned to still read only.How do we re...
Looking a way to provide the option for users to be able to 'pin' the Inbox in SOW or CSM Workspace so it's easier to see when a chat comes in.
In the platform, Edit button is on the Affected List. we can add affected CI to the incident. But Add / New button doesn't show on the incident Affected CIs in SOW. How to add "Add / Edit / New" button on the incident Affected CIs in SOW. The other r...
I have customized fields on Incident form. I have added those fields on Incident view sow_new_record. Client Script and UI policy works on those field in Incident form, but it doesn't work on the view sow_new_record. Incident default view is in scope...
Hi All, Hope you are doing well,I would like to know the steps to add an extra section highlighted in the screenshot below to the 'SCTASK' table on the Service Operations Workspace and have a field "Additional Comments" and "Activity" stream made pa...
Hello, I'm trying to find out where is the knowledge search configured in SOW for agents? In my current scenario it is using Zing search as default search application. I'm trying to add set of knowledge articles visible to agents using a custom field...
when I select any one option from the dropdown + icon. like new Incident. I want this new incident page should route to specific view. If anyone know how to do that, please let me know.
"Requester information" tab is on record Interaction. Is it possiable to add this tab on the Incident record? It shows: Requester has recent incident created in last 7 days? Or if it is possiable that I can add "Requester has recent incident created ...
