How i can show the interaction module on service operation workspace only to particular group users

Debasis Pati
Tera Guru

Hello All,
I want to show the interactions module present in the service operation workspace only to particluar group>

DebasisPati_0-1757656940305.png

DebasisPati_1-1757656968054.png

also the new interaction i want to show it to the same group users only.

How i can achieve it?


 

1 ACCEPTED SOLUTION

@Debasis Pati 

that's correct.

If you keep roles in your audience then that takes precedence and hence to clear that.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

11 REPLIES 11

Thank you @Ankur Bawiskar so much for the detailed instructions and clarity for the create interaction is there any possible way without acl?

ACl works fine but is there any other possibility to hide the create interaction ?

Regards,
Debasis

@Debasis Pati 

I don't think without ACL you can control that.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader