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How can we remove the new button when we click on a widget in the Overview dashboard in SOW

PubbagiriB
Tera Expert

2 hours ago

Hello everyone,

 

Has anyone encountered a requirement to remove the "New" button from the list when an agent clicks on any widget in the "Overivew" dashboard in the Service Operations workspace?

 

Please find the attached screenshot for reference.

 

PubbagiriB_0-1758132104647.png

 

Please let me know is there any option to hide the "New" from here. Thank you!

 

 

 

 

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2 REPLIES 2

Bhuvan
Kilo Patron

2 hours ago

@PubbagiriB 

 

Refer below link for guidance

 

https://www.servicenow.com/community/service-operations-workspace/how-to-remove-the-new-button-on-on...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830000

 

https://www.youtube.com/watch?v=3-pot4CTH1Q

 

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan

How to Hide "New" button on ServiceNow Configurable Workspace Lists for a Specific Table
How to Hide "New" button on ServiceNow Configurable Workspace Lists for a Specific Table
youtube.com/watch?v=3-pot4CTH1Q
This shows you how to hide the "New" button for specific tables on all Configurable Workspace lists. This is based on KB0830000, which was for Agent Workspace, updated to work with declarative actions on a Configurable (UXF) Workspace.
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PubbagiriB
Tera Expert
In response to Bhuvan

an hour ago

Hi Bhuvan,

 

Thanks for taking the time to review and provide your inputs.

 

The links you shared point to Workspace lists. I am looking to hide the new button in the list that will display when we click on a widget in the "overview" dashboard.

 

Thank you!

 

Regards,

Brahma

 

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