How i can show the interaction module on service operation workspace only to particular group users

[Debasis Pati]

Hello All,
I want to show the interactions module present in the service operation workspace only to particluar group>

also the new interaction i want to show it to the same group users only.

How i can achieve it?

[Ankur Bawiskar]

@Debasis Pati 

Module Control/Visibility

-> Use audience URL which I shared above, if you don't want to control via role then use user criteria

-> enable that property "glide.ux.user_criteria_enabled" and use User Criteria Inclusion and give your group in Can Read

-> also add roles itil, interaction_agent and also add group. It will require all to be true

Control New Interaction

1) I already told not possible via scripting in chrome tab property and only role can be given

2) I already informed update the OOTB Table.CREATE ACL and use advanced script

ACL URL

https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=92de76f6870013002ae97e2526cb0b66

answer = gs.getUser().isMemberOf('Group Name');

I believe I have provided enough guidance and approach and you can enhance it further based on your experience and developer skills.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Debasis Pati]

Hello @Ankur Bawiskar ,

I have opened the audience record and enabled the property to true  but not able to see the related list to add user criteria

[Ankur Bawiskar]

@Debasis Pati 

Once you enable that property, clear the roles field and save the form

Then that related list will be seen

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Debasis Pati]

Thanks @Ankur Bawiskar ,
So i need to remove the role from the audience i need to add the group and role in my user criteria and add that user criteria in the audience related record and also in my user criteria i need to click on match all in this way i can get it done.
Correct me if i am wrong.

[Ankur Bawiskar · Accepted solution]

@Debasis Pati 

that's correct.

If you keep roles in your audience then that takes precedence and hence to clear that.

If my response helped please mark it correct and close the thread so that it benefits future readers.