How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-24-2024 08:27 AM
I am looking in requested item to be able to replicate "Record Information" as well as showing incidents with the same cards
sla
caller
Assigned user
The functionality is the same depending on the configuration
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-25-2024 08:50 AM
@Daniel214 Navigate to Script include [sys_script_include] and search for RequestedItemInfoSNC [API name : sn_sow_req.RequestedItemInfoSNC].
You can add the fields that you wanted to display on the card. But the above script is "Read-Only" so you need to update on the customizable one [Script Include name : RequestedItemInfo].
You can incorporate the logic from Incident and get the SLA and other details accordingly.
Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
Sujatha V.M.