In Sow there is a right side panel icons.
We can hide them from 'SOW - Sidebar tabs top' we can go to settings from there and write a condition to hide them.
By going here we can hide.
But can some one suggest me is it recommended to directly edit this record as it is 'shared content record'
Is there any other way to hide this record and how. Which is the better way to hide.
Can some one please assist me through this
@Vishal Jaswal I tried in my PDI it is working as expected and The icons can be hide based on conditions
@SReddyVinay Your question in this post is related to hiding the right-side bar for a specific record (interaction) which I believe cannot be hidden.
Yes, you are right - Icons you can.
For example: Agent Assist Icon from sys_ux_screen table (Name: Agent Assist SNC whose Parent Componet value is UXR Base Experience Shell) as shown below:
If required, I can provide the details of each icon so that you can update it accordingly to hide it.
