How to make the List View's preview icon popup details of an Incident fields Read only

[Research]

Hi team,

How to make the List View's preview icon popup details of an Incident fields read only for ITIL role/Service desk agents

Thanks

[priyatam_pvp]

Since the preview panel in List View uses the form layout, we need to make fields read-only based on user roles.

create an Onload client script on the incident table :

if (g_user.hasRole('itil')) {

    g_form.setReadOnly('short_description', true);

    g_form.setReadOnly('description', true);

    g_form.setReadOnly('assignment_group', true);

}