How to set a default in SOW?

[JLeong]

Hi Guys,

I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.

I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. 

I can see them listed, however,  it takes so much time to load. Does anyone know why? And how can I make another dashboard to be the default?

Thanks in advance.

[RockieW]

Hi Pradeep, 

I will consider to do it, if user has this needs clearly. 

Thak you for advices.

Have a good day.

Rockie

[ansmith]

Hi, would really appreciate some help with this.

We are using Service Operations Workspace ITSM Applications (6.1.3) but I don't see an option to choose another dashboard after clicking the config button in Tier 1 > Donut configuration. 

For me this just opens the sys_ux_client_script_include.do?sys_id=a1dcc9e7b77c3010e69dbc16de11a93b with no reference to a dashboard.  Please assist..

[Anurag Tripathi]

Check these links, they explain how you cna add a dashboard to SOW

How to add Platform Analytics Dashboard to Service... - ServiceNow Community

How to add dashboard to the workspace - ServiceNow Community

[Nick Parsons]

If you want to modify the default dashboard that is used when you click the "Dashboard" button in the sidebar to use something other than "IT Agent Dashboard", you can follow the below steps:

1. Copy the sys_id of your Platform Analytics Dashboard
   1. To do this, open your dashboard and click the three vertical dots in the top-right corner, then select "Open record"
   2. Right-click the context-bar and click "Copy sys_id"
2. Update the default dashboard in UI Builder:
   1. Navigate to Now Experience Framework > UI Builder
   2. Select Experiences at the top
   3. In the URL path column, search for is "sow" and open the record
   4. Look for the page varient with a URL path of "/dashboard/" and open the Default record under this
   5. Change your scope to the appropriate scope of the page so you can edit it.
   6. In the bottom left in the pane titled Data and scripts, under the Data resources tab, open the broker "Dashboard controller" 
      
   7. In the dialog that appears, select the "Configure" tab
   8. Replace the sys_id in dashboardSysId to the custom dashboard you want to be the default (copied in step 1)
      
   9. Close the dialog and hit the Save button in the top right