How to set a default in SOW?

JLeong
Mega Sage

‎09-18-2024 10:15 AM

Hi Guys,

I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.

I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. 

I can see them listed, however,  it takes so much time to load. Does anyone know why? And how can I make another dashboard to be the default?

 

Thanks in advance.

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12 REPLIES 12

RockieW
Tera Contributor
In response to Pradeep Thipani

a week ago

Hi Pradeep, 

 

I will consider to do it, if user has this needs clearly. 

Thak you for advices.

 

Have a good day.

Rockie

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ansmith
Tera Expert

‎02-18-2025 04:13 AM

Hi, would really appreciate some help with this.

 

We are using Service Operations Workspace ITSM Applications (6.1.3) but I don't see an option to choose another dashboard after clicking the config button in Tier 1 > Donut configuration. 

For me this just opens the sys_ux_client_script_include.do?sys_id=a1dcc9e7b77c3010e69dbc16de11a93b with no reference to a dashboard.  Please assist..