I want to add custom agent assist icon in the Service operations workspace
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‎01-29-2025 10:49 PM
Hi All,
I have already try to create the new agent assist icon in the side panel of service operations workspace but didn't work the configurations as expected
Could anyone please provide the correct step by step process to create new agent assist icon in the SOW side panel
Thanks In Advance
Have a nice day
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‎01-29-2025 11:10 PM
did you check these?
How to add Agent Assist to any table in Service Operations Workspace
Configure the Agent Assist tab in Service Operations Workspace
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-31-2025 11:57 AM
Hi Ankur
Thank you for sharing the reference documents. However, they are related to different functionality in SOW within the agent assist, I have to create new icon in the SOW side panel, similar to the agent assist icon functionality.
Thanks
Baby