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Incident task: How add SLA information of parent incident to Record card in side contextual panel

VanGoghJoe1
Tera Contributor

We have SLAs on incidents but not incident tasks but we'd like the person working the incident task to stay aware of the SLAs on its "parent" incident.

When in SOW, on the incident itself, there is a nice display of the SLAs on the Record card in the right side panel.

Is there a way, on one of its incident tasks, to the show the SLAs of that parent incident on the its Record card?

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@VanGoghJoe1 

If you want that SLA card on incident_task then you will have to work on ui builder config

Instead of that you can create a defined relationship between incident_task and task_sla and linkage will be via incident

then add this Related list in Workspace view for incident_task table

AnkurBawiskar_0-1763352968387.png

 

AnkurBawiskar_1-1763353023472.png

 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader