Open email links in service operations workspace

[Alex Saager1]

Hi Community,

Wondering if its possible when opening a link on an email notification for example take me to the incident it can be opened in the service operations workspace incident form view instead of the back end view or maybe an alternative to ${URI_REF} to add to the email notification?

Many thanks,

Alex

[Mark Manders · Accepted solution]

This post will probably help.

[Alex Saager1]

Thanks @Mark Manders worked perfectly

[Haseeb-Ahmed]

Hi @Alex Saager1 ,

you may change the code in the sys_email_script(sys_script_email_f25bc270d711120035ae23c7ce610323) and try assigning link variable value as below

var link = gs.getProperty('glide.servlet.uri') + 'now/sow/record/' + current.getTableName() + '/' +current.getUniqueValue() ;

Please mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed