There is an out of box workflow named Service Catalog Request that runs on the sc_request table when a record is created. This workflow marks the REQ record as approved. RITM records are typically not created until the REQ is approved. The Request approval state is not meant to reflect a summary of the RITM approval(s) as one RITM could be approved and another rejected, but the REQ itself will remain active and approved until all RITMs are closed.
There is an out of box workflow named Service Catalog Request that runs on the sc_request table when a record is created. This workflow marks the REQ record as approved. RITM records are typically not created until the REQ is approved. The Request approval state is not meant to reflect a summary of the RITM approval(s) as one RITM could be approved and another rejected, but the REQ itself will remain active and approved until all RITMs are closed.
