Unable to hide 'Cause' section

[JohnnySnow]

Hi Team,

I'm trying to hide the cause section which is available on the incident overview page of the service operation workspace.

and I tried creating a UI policy on Global Scope app and Incident Management for SOW scope as well. But it doesnt seem to work, can any one point out what needs to be done to hide this section?

UI Policy:

Script:

function onCondition() {
	g_form.setSectionDisplay('cause', false);
}

[Ankur Bawiskar]

@JohnnySnow 

yes I was able to hide it

If my response helped please mark it correct and close the thread so that it benefits future readers.

[JohnnySnow]

@Ankur Bawiskar what version of SOW are you on?

[Ankur Bawiskar]

@JohnnySnow 

version 4.0.3

[Huma Naaz2]

I tried this but it isnt working.

[jMarshal]

@JohnnySnow - instead of using UI Policy, have you considered removing that section from the view itself.

https:// instance-name .service-now.com/now/nav/ui/classic/params/target/sys_ui_view.do%3Fsys_id%3D18c568e37381301045216238edf6a7b8%26sysparm_view%3D