Hello All - I'm trying to update the Caller Record in SOW to show Recent Requests the same as the Recent Incidents
In UI builder, I went to SOW - Sidebar tabs top
and found the Caller Record. I duplicated the Recent Incidents_tier 1 and called it Recent Requests. From there on the right-hand side of the screen, on the Configure tab, there is Component Visibility, which is this:
I need to change it so that instead of the incident table it is the RITM table (sc_req_item).
I guess my question is two-fold: 1) am I on the right track and 2) if I am, how do I change the name of the table from incident to sc_req_item? It's not as simple as highlight and just type it in unfortunately.
I appreciate any and all help with this!
