1. Duplicate recent incident component and update the label of new component to recent requests
2. Update the highlighted values in event mapping panel
3. Navigate to sys_ux_data_broker_transform.LIST
function transform(input) {
if (!input || !input.callerId || !input.table || !gs.tableExists(input.table)) return [];
var table = input.table;
const HARDWARE = "alm_hardware";
const COMPUTER_CLASS = "cmdb_ci_computer";
const INCIDENT = "incident";
const INTERACTION = "interaction";
const ALM_ASSET = "alm_asset";
const REQUEST = "sc_req_item";
var callerRecords = [];
var callerField = (table == INCIDENT) ? "caller_id" : (table == INTERACTION) ? "opened_for" : (table == REQUEST) ? "opened_by":"assigned_to";
var sysId = input.sysId;
var gr = new GlideRecord(table);
if (table != ALM_ASSET) {
gr.addEncodedQuery(input.recentQuery,true);
gr.orderByDesc('sys_created_on');
}
gr.query(callerField, input.callerId);
gr.setLimit(10);
gr.query();
while (gr.next()) {
if (sysId && sysId == gr.getValue('sys_id')) continue;
var record = {
'table': table,
'sys_id': gr.getValue('sys_id')
};
if (table == ALM_ASSET) {
record["display_name"] = gr.display_name.getDisplayValue();
record["class"] = gr.getValue('sys_class_name');
record["labelled"] = [];
record["computer_sysid"] = gr.ci.sys_id.toString();
if (record["class"] === HARDWARE) {
record["hardware_class"] = gr.ci.sys_class_name.toString();
if (gr.getValue('asset_tag')) record["labelled"].push({
"label": gr.asset_tag.getLabel(),
"value": gr.getValue('asset_tag')
});
if (gr.getValue('serial_number')) record["labelled"].push({
"label": gr.serial_number.getLabel(),
"value": gr.getValue('serial_number')
});
if (record["hardware_class"] === COMPUTER_CLASS) {
if (gr.ci.name.toString()) record["labelled"].push({
"label": gr.ci.name.getLabel(),
"value": gr.ci.name.toString()
});
if (gr.ci.os.toString()) record["labelled"].push({
"label": gr.ci.os.getLabel(),
"value": gr.ci.os.toString()
});
if (gr.ci.os_version.toString()) record["labelled"].push({
"label": gr.ci.os_version.getLabel(),
"value": gr.ci.os_version.toString()
});
}
} else continue;
} else {
record["number"] = gr.getValue('number');
record["sys_created_on"] = gr.getValue('sys_created_on');
record["short_description"] = gr.getValue('short_description');
if (table == INCIDENT) {
record["priority"] = gr.getValue("priority");
record["priority_label"] = gr.getDisplayValue("priority");
record["labelled_row_one"] = [];
record["labelled_row_two"] = [];
if (gr.getValue('priority')) record["labelled_row_one"].push({
"label": gr.priority.getLabel(),
"value": gr.getDisplayValue('priority')
});
if (gr.getValue('sys_created_on')) {
var gdt = new GlideDateTime(gr.getValue('sys_created_on'));
var dateOnly = gdt.getDate().getDisplayValue();
record["labelled_row_one"].push({
"label": gs.getMessage("Opened"),
"value": dateOnly
});
}
if (gr.getValue('state')) record["labelled_row_two"].push({
"label": gr.state.getLabel(),
"value": gr.getDisplayValue('state')
});
if (gr.getValue('assignment_group')) record["labelled_row_two"].push({
"label": gr.assignment_group.getLabel(),
"value": gr.getDisplayValue('assignment_group')
});
}
if (table == INTERACTION || table == REQUEST) {
record["labelled"] = [];
record["type"] = gr.getValue("type");
record["interaction_type_label"] = gr.getDisplayValue("type") + " - ";
if (gr.getValue('sys_created_on')) {
var gdt = new GlideDateTime(gr.getValue('sys_created_on'));
var dateOnly = gdt.getDate().getDisplayValue();
record["labelled"].push({
"label": gs.getMessage("Opened"),
"value": dateOnly
});
}
if (gr.getValue('state')) record["labelled"].push({
"label": gr.state.getLabel(),
"value": gr.getDisplayValue('state')
});
}
}
callerRecords.push(record);
}
return callerRecords;
}
4. Go to Caller records view port -> Caller records default
5. Create the duplicate of interaction values under card body and rename it to Request values and update the table name in hide component condition
