Workspace

[shivani42]

Hello All,

I have a requirement where all the records for incident list in service now operation workspace should be opened in Details tab by default. But it is getting opened in overview tab by default right now. Can someone please help with this.

Thanks, 

Shivani 

[Haseeb-Ahmed · Accepted solution]

Hi,

You may change "order" field value to 1000 of the record with sys_id = 394d88d57341301045216238edf6a721 in table sys_ux_app_route.

Please mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed

[madhuri15]

Hi ,

I did the exact same thing and changes are not reflecting. I tried refreshing and logging back again but no change. Any idea why ?

[Haseeb-Ahmed]

Hi @madhuri15 ,
Please provide information around your instance family and sow version. will check on OOTB instance.

[madhuri15]

Hi,

Below are my instance details

Build name: Washingtondc
Build date: 07-12-2024_0853
Build tag: glide-washingtondc-12-20-2023__patch4-hotfix1a-07-01-2024