If you have ever rolled out a Service Portal, a CSM portal, or a new Workspace experience and thought, "Search is just search," you have probably seen the results: users get the wrong answers, old content stays visible, and your support teams keep ha...
Application owners struggle with not having enough visibility in search traffic trends to be able to improve their users’ search experience. They need to understand if their users are satisfied with the app and able to find the content and answers th...
With all the hype around ChatGPT, I asked myself: "for sure we could take benefit of using ChatGPT inside ServiceNow"! And I think I'm right!Imagine all the possible scenarios around getting support on hardware or applications: You need support to s...
Background: I was looking for a solution on how to read html tags without using DOM in a perfect way for a long time. By using Regular Expressions, you can do almost everything. We will now see an example where anyone can think of using the Regular ...
As many customers prepare for going-live with AI Search, there are a few best practices steps to ensure a smooth go-live and first few weeks.AI Search Go-Live Checklist Enable AI Search in production in advanceLogged in users can review the AI Search...
★ Subscribe for Daily Email Updates ★ ╔═════☩══♛══☩═════╗ Short Knowledge Article Series No.2 ╚═════☩══✦══☩═════╝ Hidden Features for System Administrators > list, .do/.form, .config & more... Navigating to an entire list of records for a table...
Hey Guys, So there is a new buzz in Quebec version which is called "AI Search" and guess what - it searches with exact relevancy (contextual search) and faster (with indexing) So lets get going!! Background: So it all started in 2019 when ServiceNo...
AI Search, available on the Now Platform®, is built on a self-learning system with machine learning (ML)-based relevancy, delivering optimized results that users can act on right away. Features such as genius results, machine learning based relev...
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