Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...
On February 20th, our Platform Fundamentals Academy, alongside Adrian Bissdorf from the Cloud Automation team, hosted an insightful session on the Clone Admin Console and best practices for efficient ...
In this first blog post I started with this challenge: RPA Challenge #1 : Invoice Creation & Follow-up Email​ - RPABOTS.WORLD (rpabotsworld.com)The high level instructions are:Your workflow should con...
Check out this catalog of Academies that the Now Platform offers. Each of these academies covers an incredible amount of content. Register for them all or find the ones that fit your needs. Sessions h...
Workspaces Through the Ages: Why Now’s the Time to Adopt Configurable Workspaces ServiceNow’s workspace experience has come a long way from the legacy Agent Workspace to the flexible, Configurable Wor...
Introduction AI Voice Agents refer to intelligent conversational systems that understand, respond to, and act upon natural spoken interactions, delivering support across voice–enabled channels such as...
Visualize, Analyze, Optimize: Smarter Data Management with ServiceNow Zurich Release Managing enterprise data isn’t just about storage — it’s about performance, compliance, and sustainability. With th...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on a Flow in Workflow Studio, development is done, let's deploy the changes to the next instance, a pre...
The Zurich release just dropped some serious power-ups for ServiceNow UI Builder—and this session breaks it all down. Join Maria Gabriela from the Agent Experiences team as she dives into what’s new, ...
What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy...
This Platform Academy session brought together ServiceNow experts and users to explore the power of User Experience Analytics (UXA). Hosted by Sharon Barnes, with in-depth presentations from Samantha ...
A traditional Service Portfolio per ITIL includes all services managed by an organization: those currently live, those in development, and those retired. In the agentic context, however, the portfolio...
 So You’ve Run Your Readiness Evaluation — Now What? If you’ve installed and configured the Now Assist Readiness Evaluation (NARE) in ServiceNow, you’ve already taken the first big step toward deploy...
If you’re working with ServiceNow’s Now Assist platform, the Now Assist Readiness Evaluation is your first stop to gauge how prepared your instance is for Now Assist and agentic AI capabilities. Befor...
What Is the Now Assist Readiness Evaluation? The Now Assist Readiness Evaluation is a powerful Store app that does exactly what the name promises. It leverages advanced algorithms and structured asses...
Introduction A customer had a critical, finance related request type that needs fast approval (a couple of hours max.) and is subject to audit. If they cannot contact the approver in time, they need t...
A Centralized, Guided Upgrade Process Zurich enhances Guided Upgrade, a new feature in Yokohama that provides a step-by-step console to manage your entire upgrade journey. This new experience centrali...
Playbooks are one of my favorite features of the ServiceNow AI Platform. And with the Zurich release, AI is now part of Playbooks in two ways. The first is Agentic Playbooks, where AI Agents can be in<!-- --><!-- --><!-- --><!-- -->...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
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Platform Academy - July 10th, 2025 - An Admin's Gu...
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Instance scan and leveraging it for other purposes...
