Sharon_Barnes
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47m ago
Now Assist Center Hub
Welcome!
Now Assist Center: One Place to Manage AI on Your Instance
If you've spent time configuring Now Assist, you know the drill: multiple consoles, scattered settings, constant context-switching. Now Assist Center fixes that. It's a single workspace where AI administrators can activate, configure, and manage Now Assist across ITSM, CSM, HR, and more.
Conversational configuration Configure Now Assist through a natural language interface instead of hunting through settings pages. Adjust options, deploy AI solutions, and manage guardrail controls like Offensiveness Detection and Prompt Injection Protection — all from one place.
Instance-specific recommendations Now Assist Center reads your instance state and surfaces relevant calls to action based on your actual setup — not a generic checklist. Useful when managing multiple environments or picking up where someone else left off.
Finding where AI can help The workspace analyzes your incident and case data to identify where AI agents are likely to have the most impact, with a direct path to acting on those findings. Helpful for building an internal case for where to deploy AI next.
Analytics on the home page Usage and performance data is embedded directly in the home page. No separate reporting view, no extra navigation — just your AI performance data in context with your management tools.
In-context help A built-in AI help experience pulls from ServiceNow documentation and training resources, relevant to whatever you're actively working on. Get configuration answers without leaving the console.
Coming Soon
Now Assist Center Hub — ServiceNow
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