Digital workflows need to seamlessly connect to hundreds of different business apps, systems of record, and cloud infrastructure for work to flow efficiently across the enterprise. Existing systems of record are often siloed but must not be bypassed, and instead be part of the end-to-end workflow solution. However, integration complexity is only increasing due to the proliferation of more and more SaaS and on-prem apps, combined with the accelerated pace of digital transformation necessary to succeed in today's rapidly changing environment. With the average enterprise having over 600 SaaS apps, traditional integration approaches such as point-to-point custom integrations and general purpose iPaaS are no longer fast enough.
In order to accelerate time to value, reduce cost, and deliver integrations at scale, Gartner proposes that IT leaders implement SaaS-embedded packaged integrations for common use cases in major systems of record. IntegrationHub is the only integration solution that's embedded in the Now Platform® and all ServiceNow® workflows for fastest time to value, lowest TCO, and ease of use for all ServiceNow developers creating workflows in Flow Designer, App Engine Studio, and Virtual Agent Designer.
Since Quebec, we’ve delivered a tremendous amount of new value for IntegrationHub customers - Solutions, Flow Templates, and Spokes - to rapidly integrate and automate common ServiceNow workflow use cases that involve external systems.
Let's take a look at what’s new in the Rome family release and the Store releases since Quebec.
Rome Family Release
IntegrationHub Import
IntegrationHub Import enables ServiceNow admins and process owners to import large data sets quickly and easily into ServiceNow. It replaces the complexity of previous approaches - Robust Transform Engine and Import Sets - with a simplified user interface and three step process:
- Configure the data source from available IntegrationHub spokes.
- Map to target with easy drag and drop of data pills to map source to target table and apply transformations as needed.
- Schedule, run, and monitor progress.
Store Releases Q2-Q3
Solutions
- Access Management Automation: Automate service catalog requests for external application access in minutes with the Access Management Automation application. Choose from catalog items covering common use cases integrating with Active Directory, Azure Active Directory, and Okta and quickly move from request to fulfillment.
- Virtual Agent Integration with Citrix ITSM Connector: Citrix Virtual Apps and Desktops session resets are a common incident type that requires manual intervention from IT support to resolve. The Citrix ITSM Connector enables automated self-service resolution via service catalog requests. The new Virtual Agent integration, part of ITSM Virtual Agent Conversations, provides an even better and more broadly available user experience in Service Portal, Now Mobile, Teams, and Slack. To learn more, watch the Virtual Agent for Citrix ITSM Connector demo on Youtube.
- Password Reset for Google Directory: Provides out-of-the-box workflows for integrating ServiceNow Password Reset with Google Directory
Flow Templates
Flow templates are a citizen developer-friendly way to discover, configure, and deploy automated flows that use IntegrationHub spokes as part of a low-code app in App Engine Studio.
This is a summary of all of the flow templates with IntegrationHub spokes that have been released on the Store in Q2 and Q3:
|
Category/Integration Pattern |
Flow Templates |
IntegrationHub Spoke(s) |
|
Access Management |
Create an SSO User |
Okta, Active Directory, Azure AD |
|
Create an SSO Group | ||
|
Add an SSO User to a group | ||
|
Remove an SSO User from a group | ||
|
Create a case |
Dynamics CRM | |
|
Update a case
| ||
|
Create an opportunity
| ||
|
Enterprise: various use cases for enterprise-wide automation
|
Launch RPA bots – scheduled or service catalog |
UiPath, Automation Anywhere, Blue Prism |
|
Send survey when a task is complete |
Qualtrics, SurveyMonkey | |
|
Schedule a meeting when a task is created or updated |
Exchange Online, Exchange Server, Google Calendar | |
|
Update a Jira ticket |
Jira, Jenkins, Ansible | |
|
Add a Jira comment | ||
|
Execute a Jenkins job | ||
|
Launch Ansible template | ||
|
|
Send a template document for signature Upload and send a document for signature Create a SharePoint folder Copy new record attachments Archive attachments |
DocuSign, Adobe Sign, SharePoint, Box, Google Drive, OneDrive, Amazon S3, Microsoft Azure Blob Storage, Google Cloud Storage |
|
Notify when incident created |
Teams, Slack, Webex Teams, Twilio, Gmail | |
|
Notify when task created | ||
|
Notify when task is updated | ||
|
Notify when record is created |
Spokes
Spokes are out-of-the-box connectors that accelerate ServiceNow workflow integration and automation with the most critical business systems.
There are currently over 160 spokes in the ServiceNow Store, with new enhancements every month.
For more information on what’s new in IntegrationHub in Rome, please listen to the Break Point podcast with Jake Burman and check out the ServiceNow Developer Blog.
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Join us for the The Now Platform Rome event.
Mark your calendar for the Now at Work, Now Platform Rome release broadcast
Join us at Now at Work 2021 to learn more about what’s new in the Rome release. You won’t want to miss the Rome release highlights in a keynote session with Dave Wright, chief innovation officer as well as 20 sessions on demand, where we’ll highlight different ServiceNow® products, innovations, the Now Platform, and best practices for upgrading to the Rome release. Register today based on your region:
AMS: https://www.servicenow.com/ams/en/now-at-work.html
EMEA: https://www.servicenow.com/emea/en/now-at-work.html
AP: https://www.servicenow.com/apj/en/now-at-work.html
Japan: https://www.servicenow.com/apj/ja/now-at-work.html
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