Significant performance issues have been experienced by users in the last few weeks but I can't reproduce it in the dev instance. Prod is currently running Rome patch 4 hotfix 1b and dev is on Rome patch 7 (Prod is being patched this Saturday) and we recently enabled the ITSM roles plugin and deployed a revised change request process.
It appears to happen whenever the user is viewing a request, requested item or catalogue task or a record which references one of these. When running in debug mode, I can see that the Prod instance is calling each ACL up to five times. I can't identify what's causing this - the ACLs, business rules and users' roles are identical in the two instances. I cleared the cache but it hasn't resolved the issue.
Is it possibly due to the current Prod patch (no performance fixes are listed in patch 7) or something else that I haven't considered?
