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Resolved! Cleaning up the CMDB

Hi,  what would be the best practice to cleanup an enitre CMDB? I've tried to do it via a script but unfortunately it didn't work out as the platform couldn't seem to process the deletion/removal for too much records at once.  Thank you in advance,  ...

Schedule Job run time

Hi SN...Could you please tell me where I can see on what time schedule job ran?I mean can i see 3 days prior on what time job has run.Thanks

SR20 by Tera Contributor
  • 2762 Views
  • 3 replies
  • 0 helpfuls

Keeping Track of user entitlements

On a particular software license,If a user entitlement is deleted/modified, could anyone suggest the best practice to keep track of users who had been entitled to use it ?I could only think of having a table with entries being inserted on delete or m...

snowtech1 by Tera Expert
  • 2038 Views
  • 5 replies
  • 3 helpfuls

Resolved! On Submit not working in order guides

Hi All,I have an order guide which has 4 catalog items associated with it. I have few On Submit catalog client scripts on these catalog items. They don't seem to work when I click checkout.Please help.Thanks,Kannan

kannann_ by Kilo Expert
  • 3586 Views
  • 17 replies
  • 2 helpfuls

Resolved! not seeing new activity formatter on custom table

I have added a new field called Comments, type is Journal Input:i have selected the following,the only things left available are:I even added a new list field dependent on the comments field, similar to the comments & work notes in task, to no avail:

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mrswann by Kilo Guru
  • 1499 Views
  • 3 replies
  • 1 helpfuls

Widget to add static content to Service Portal

Hello All,As I looked through the widgets in the Service Portal, I could not find one that I could use to embed static content from the CMS. This seems like something that should have been one of the first widgets developed. Am I missing something? H...

roshanrao by Kilo Expert
  • 2222 Views
  • 3 replies
  • 2 helpfuls

Resolved! Formatting a Variable in Service Catalog

Hi Guys,Does anybody know how to do formatting with a text variable in Service Catalog items? My requirement is as follows:Users need to insert a particular format:ABC-12DE34-567-FGHIThe first bit only letters, second bit letters and numbers, third b...

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Mussie by ServiceNow Employee
  • 2519 Views
  • 2 replies
  • 2 helpfuls