choice lists in service portal
If these values were saved as values in a table B. How do I display them from a reference field after they were selected and saved in the table A.
Forum Posts
Resolved! knowledge article content is missing, how to retreive it.
we have a knowledge article that was published and use count was 3,suddenly the content was missing from article,
Resolved! Related lists query
Hi,I've got a table, lets call it Shops and on the table Shops there is a field for ShopID which is the shops unique ID. The field db name is u_shopid.Then I have another table, lets call it Asset which includes the assets for the shop. On this table...
Copy submitted request item variables into another similar request item
Hello All,We're putting in place a temporary virtual server request process until we're ready to integrate with VMware. In doing this, I have a requirement to copy a submitted request item's variables into a catalog item when completing the new reque...
Resolved! used vs viewed in kb_use table
What are the differences between the USED and VIEWED columns on the kb_use table?
Service Portal Category inside a category
We are looking to lay out our Service Portal with Categories, and sub categories, and have run into some apparent design constraints. Apparently, you cannot have a category which only contains subcategories, or it will not show up. For instance, you ...
Catalog UI policy g_user.hasRoles()
I want certain variables in record producer hidden when the user has a role.tried client UI policy , advanced view and run script but both when true and when false get same result for both roles users and non roled users... Function onCondition() {g_...
Resolved! Issues changing formatting in existing KBs after Fuji to Geneva update
We were on Fuji and a later patch with Knowledge V2. We updated to Geneva + Patch 6 but kept the Knowledge Base at V2. We're using UI16 and TinyMCE v4 of course. I'm not sure if it's relevant but our Article Types are all HTML. When I now edi...
Limit access to a Service Portal page
Hi,I would like to limit access to a service portal page (System Status).I know that I could control it with roles, however if I add any role, then it requires a license. And service portal is meant for endusers...Is there any way to control access t...
Resolved! ACL rules for Service Portal
Hi,The outage records (cmdb_ci_outage) show outages on the System Status page of the Service Portal. Works fine!I'm trying to limit the visibility of outages and I found that there is no ACL rule for this table!Shouldn't it mean, that nobody can see ...
Resolved! LDAP authentication
Hi,I managed to setup LDAP integration through a MID server.All users and groups are imported, Source and LDAP server fields are filled in the user record.When clicking on the Test Connection, it says the connection is successful. I can also browse t...
Resolved! Updating existing CMDB CI's via import sets?
Hello, I'm fairly new to Service Now and I have not had any formal training as of yet. I am focusing on major clean up efforts I have run into problems trying to update configuration items in the system using the load data/import function. First off,...
Resolved! Scripted REST API - sysparm_limit & sysparm_offset
Hi Guys,I know what they mean in theory but I am trying to find a working example of the usage of sysparm_offset and sysparm_limit? Does anybody have one?Mussie
Resolved! UI action visibility not working
Hi Guys, I have an issue where another admin has created a UI action (button) called 'form_button' and I am unsure how he has controlled its visibility.Currently I can see 'form_button' if I impersonate a user with 'Role A' but I cannot see it when i...
Tables Do Not Maintain Settings
I'm trying to configure templates that use tables within our knowledge base.Several settings I'm applying to the table do not seem to carry over from edit mode when actually viewing the KB article.For example, I have set cell padding and spacing to 5...
