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Resolved! How to hide a list collector On Load

I am trying to hide a list collector on my catalog item at form load but it does not seem to be working. This is a fairly easy thing to do and it works great for other controls but not the list collector. Any ideas?I've also posted on a related threa...

Resolved! Variables not showing on task

Good after noon guys - It is me again lol I am noticing that Tasks are not showing variables. Tasks have the Variable Editor in the Slush bucketWhen I go to the Workflow Activity Form for the task again, "Variables" is thereBut the slush bucket does ...

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Blaze2 by Kilo Guru
  • 4117 Views
  • 3 replies
  • 0 helpfuls

Resolved! Self-Service - My Approvals - Pending View

For some reason, the "Approval for" column in the My Approval - Pending view does not reference the RITM or CHG awaiting approval.   It used to be where this column would show the RITM hyperlinked so you could simply click on the link and it would ta...

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Service Catalog integration through REST

Hi All,We are planning to integrate ServiceNow with a third party tool through REST.Requirement - A request will be created in the third-party tool, same request needs to be created in ServiceNow. This will also include creating RITM and Task (most l...

abhimanyu3 by Kilo Expert
  • 3396 Views
  • 2 replies
  • 3 helpfuls

Resolved! "templates" missing from contextual menu

Since our upgrade to Geneva the templates created for our knowledge base are no longer visible to select.   The templates still exist in System Definition>Templates, as I can see them listed, but the option to select a template in the form is no long...

ajn by Giga Contributor
  • 2355 Views
  • 2 replies
  • 2 helpfuls

Resolved! Catalog item Variables in Workflow

Hi AllI am working on a integration for provisioning servers from Catalog items, Users from catalog item can fill the inputs , these inputs will be passed via a REST API to external app which will provision the VMs. I have created a REST Message and ...

avinash21 by Mega Contributor
  • 6244 Views
  • 5 replies
  • 2 helpfuls

Record producer map to field not working

I have created a record producer to create Change records.   I am mapping the fields, but the choice fields (drop downs) don't seem to be coming across. For example, I created a change category variable called "category" (type = select box, as per th...

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rhofing by Tera Contributor
  • 4568 Views
  • 3 replies
  • 7 helpfuls

how to copy the cmdb_ci table records to lower instances?

Hi,I am new to cmdb world. I was asked to copy the cmdb_ci table to lower instances.When I compared 'cmdb_ci' table in prod and dev/test, there were some 1000 records missing. Now, I need to get the prod data into dev/test, update the existing ones a...

Community Alums by Community Alums  
  • 2254 Views
  • 4 replies
  • 1 helpfuls

Module licenses and costs

Hello Experts,I am looking for licensing model for the various modules of ServiceNow. That is what modules are available by default out of the box with the purchase of ServiceNow instance and what modules need to bought separately by paying additiona...

srirao by Giga Expert
  • 2743 Views
  • 3 replies
  • 2 helpfuls