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‎03-13-2017 03:49 PM
Hi,
I have this question about Task Activity.
When user approves RITM and Catalog Task is generated, Activity in Task shows User name for any work notes added through workflow instead of system.
Am using Catalog Task activity in workflow where default work notes is added. Can we have that as System instead of User who approved.
Any help is appreciated, Thanks.
Solved! Go to Solution.

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‎03-14-2017 02:24 PM
Well I got it working by adding a Timer of 1 sec between Approval and Catalog Task activity. This way it shows System instead of Approver Name.
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‎03-13-2017 08:00 PM
You'd have to try to intercept that update with a business rule and change the user. There really is no "system" user that I'm aware of, but there's no reason you couldn't make one and use that.

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‎03-13-2017 10:22 PM
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‎03-14-2017 08:56 AM
It is doubtful that you will be able to get any hooks into the ServiceNow system user, which is why I was suggesting that you create one of your own and use that.
Also, a question about your requirement. Why wouldn't you want the user to see the name of the person that provided the approval, and the notes they attach? Those notes do after all come from the approver, not the system.

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‎03-14-2017 09:04 AM
Yeah you are right it will be difficult to modify ServiceNow system user.
Those comments are added through workflow automatically. User doesn't want his name to displayed as he is not the one who is adding those work notes.