Activity for Task shows Approver Name instead of System

Bharath40 · ‎03-13-2017

Hi,

I have this question about Task Activity.

When user approves RITM and Catalog Task is generated, Activity in Task shows User name for any work notes added through workflow instead of system.

Am using Catalog Task activity in workflow where default work notes is added. Can we have that as System instead of User who approved.

Any help is appreciated, Thanks.

Bharath40 · ‎03-14-2017

Well I got it working by adding a Timer of 1 sec between Approval and Catalog Task activity. This way it shows System instead of Approver Name.

View solution in original post

Earl L · ‎03-13-2017

You'd have to try to intercept that update with a business rule and change the user. There really is no "system" user that I'm aware of, but there's no reason you couldn't make one and use that.

Bharath40 · ‎03-13-2017

Hi,

I don't see any user as System in User table. Please find screenshot for reference. You can see activity for Email as System where as for comments it is with Approver

Name.

Earl L · ‎03-14-2017

It is doubtful that you will be able to get any hooks into the ServiceNow system user, which is why I was suggesting that you create one of your own and use that.

Also, a question about your requirement. Why wouldn't you want the user to see the name of the person that provided the approval, and the notes they attach? Those notes do after all come from the approver, not the system.

Bharath40 · ‎03-14-2017

Yeah you are right it will be difficult to modify ServiceNow system user.

Those comments are added through workflow automatically. User doesn't want his name to displayed as he is not the one who is adding those work notes.