Add action buttons to knowledge articles in Agent Workspace

Winnie P · ‎08-18-2020

Hello Team, Does anyone know how to add action buttons when you open a Knowledge article in Agent Workspace for example like this:

Thank you.

Nitin_NOW · ‎08-24-2020

Yes, the default actions are UI Macros as the button itself is designed in the Macro.

So you can create a new UI action button for 'Flag Article' by using same logic of UI macro and display it on Workspace.

For 'Create Incident' I think there are already UI action buttons, so you can modify them and use it on Workspace or create a new button with the same logic.

Please hit correct if this resolves your issue.

Thank you

Nitin

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Winnie P · ‎08-24-2020

Thank you Nitin, will do.

Nitin_NOW · ‎08-22-2020

It's not necessary to add a client script necessarily, unless you have any specific conditions to show/hide the button.

The client script can just left as is and the button will be always visible on the form.

Thanks

Nitin

DirkRedeker · ‎08-21-2020

Hi

Generally, the Workspace Forms are not THAT different from the classic UI.

In that way, the UI Actions from the classic UI just needs to "activated" with the checkbox for Workspace in the UI Action definition you showed in your screenshot.

The condition, when the button is shown in Workspace , is the same like for classic UI.

Also, the view for the Workspace is the one called "Workspace" which you also define from classic UI lists. If that is not present the Default View is used. This is valid for lists and forms in Workspace.

Let me know if that answered your question and mark my answer as correct and helpful.

Enjoy & BR

Dirk

DirkRedeker · ‎08-23-2020

Hi

If your question is answered, feel free to mark the best matching answer as correct and helpful.

Thanks a lot & BR

Dirk