AI Search and SharePoint (External Search Source)

Rebecca3
Tera Guru

‎08-30-2021 04:04 AM

Has anyone been able to successfully import/load data from SharePoint into ServiceNow's AI Search? I've enabled plugins and followed documentation in terms of setup/configuration but it's include how to actually load the content from SharePoint

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Community Alums
Not applicable

‎08-30-2021 04:07 AM

Hi Rebecca,

 

Follow this article to complete the integration first:

https://community.servicenow.com/community?id=community_article&sys_id=e1864265dbc87410414eeeb5ca961966

 

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

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Community Alums
Not applicable
In response to Community Alums

‎08-30-2021 04:08 AM

Hi Rebecca,

Then you can use this link to configure AI:

https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/ai-search/concept/configuring-ais.html

 

Please mark my answer as Correct & Helpful, if applicable.

Thanks

Sandeep

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Chris D
Kilo Sage
Kilo Sage

‎11-16-2021 12:04 PM

I'd be interested in seeing anybody's SharePoint-AI Search integration as well. Not sure that shared example is the best way to achieve this for AI Search. I'd expect any solution would be based off Indexing and searching external content in AI Search | ServiceNow Docs which we'll be looking further into next year but will graciously appreciate any examples in the meanwhile.

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harichetlur
ServiceNow Employee
ServiceNow Employee

‎12-20-2021 09:32 AM

Hi Rebecca,

We do have a connector for Sharepoint on the store.

In case that does not satisfy your requirements, we have a few options for any source of external content:

  • Work with partners to build connectors for any external data source. E.g., Raytion has created a confluence connector. They have a framework to support 40+ external systems as search sources.
  • Leverage the AI Search Ingest API to build a search connector and index external content. Such an implementation would be based on a push model. i.e., you'd need a custom application or script capable of pushing content as JSON to the REST endpoint of the API.
  • Use the AI Search Spoke to build a custom connector. There is currently only internal documentation for this. We now work with a few early adopters to guide them through the process. Such an implementation would be based would be a pull model. i.e., the ServiceNow instance needs access to the external system to pull from 

 

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