Approval for manually added approvers not working

[Tadz]

Hi, I have a scenario here where:

The approver was manually added in the related list using the edit button then approved the request but the approval activity in workflow was not approved.

I added Itil user the approve the request.

But when I try to approve using the Itil user:

the approval for the administrator is still requested but it should be No longer required.

Also in the workflow its not moving. to approved.

But this would work if i reassign from existing approver to another user.

Is this to be expected in servicenow?

That manually added approvers approval will not reflect in the workflow.

but when reassigning existing approver to another one then approve it, it will reflect in the workflow.

Thanks,

Tadz

[Kalaiarasan Pus · Accepted solution]

Right click on the related list > Configure > List control >Add the script as per your need in Omit edit condition.

Add the field on form layout if it is missing.

[Tadz]

Hi Kalaiarasan,

I can't seem to find the related list > Configure > List control >Add the script as per your need in Omit edit condition.

It only shows filters and refresh list.

Was I going to the wrong related list?

Thanks,

Tadz

[Kalaiarasan Pus]

Right click near the state field

[Tadz]

Sorry Kalaiarasan,

Where can i add a specific script for this?

I can only see the edit omit button:

Thanks,

Tadz

[Kalaiarasan Pus]

Edit the form layout and add it if it not present on the form.