Approval for manually added approvers not working

[Tadz]

Hi, I have a scenario here where:

The approver was manually added in the related list using the edit button then approved the request but the approval activity in workflow was not approved.

I added Itil user the approve the request.

But when I try to approve using the Itil user:

the approval for the administrator is still requested but it should be No longer required.

Also in the workflow its not moving. to approved.

But this would work if i reassign from existing approver to another user.

Is this to be expected in servicenow?

That manually added approvers approval will not reflect in the workflow.

but when reassigning existing approver to another one then approve it, it will reflect in the workflow.

Thanks,

Tadz

[Brad Tilton]

Hi Cris,

Since the first approval was created from the workflow, it's tied to the workflow activity. Whether you change the approver or not approving or rejecting it is going to affect the workflow activity. For the ad hoc approval it's not tied to the workflow activity at all so it won't affect it. You'd either have to add a new workflow activity that waits for all approvals to close, or maybe allow for more approvers to be added before your approval activity.

[Tadz]

Hi Brad,

Thanks for the reply.

Adhoc approval or manually added approvers

Needs to add a manual approval activity in the workflow.

As what I have discovered in my personal instance.

Thanks,

Tadz

[Kalaiarasan Pus]

If you want this to work the way it is now, you will either need to make changes to business rules on approvals table or add a custom business rule that will mark the other approval records.

What you are experiencing is the expected behavior since manual approval records are not tied to workflow activity.

[Tadz]

Thanks Kalaiarasan!

Also would it be possible to disable the edit button in the related list?

For a specific catalog item?

we can use ACL for that right?

Thanks,

Tadz