Ask the Expert: CMDB Basics with Steven Bell, MVP

[Lisa Latour]

CMDB is always a HOT TOPIC!

Now's your chance to ask Steven Bell, Accenture & Community MVP, your CMDB questions.

The Configuration Management Database in ServiceNow is the core repository for Configuration Items. The following topics will be covered:

1. CMDB Table Structure
2. Field Inheritance
3. What is a CI?
4. CI Relationships
5. Classification of CIs
6. Useful tips when creating CIs
7. The use of CIs in ITIL, and in Discovery

Join us on this discussion to watch the presentation and
Post your questions  (Video Below)

Featured Expert

Steven Bell is an Architect Manager and ServiceNow Trainer for Accenture Cloud-First.   He has over 30 years of Developer experience.   His areas of expertise include Application Development, Development Process, Orchestration, Discovery, Asset Management, Software Quality Assurance.   Steven's prior experience includes web services development in C#/.Net.   He earned a BS in Computer Science from Texas Tech University - Lubbock.

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Originally recorded February 5, 2019

RESOURCES

• Mini-Lab: Displaying all Affected CIs on a Business Service Form

• Mini-Lab: Displaying all Affected CIs on a Problem Form

• Pragmatic Patterns — Basic Business Service Management Patterns
• Pragmatic Patterns — Hybrid Business Service Management Patterns

• Community Code Snippets - Simplifying Code With Field Normalization

Steve’s Article List

Community Code Snippets: Articles List to Date

https://community.servicenow.com/community?id=community_blog&sys_id=289d6a69dbd0dbc01dcaf3231f9619f0

[Sharon Hobart]

cmdb_ci_vm_instance extends from CMDB_ci_vm_object table which extends off Configuration Item table.  I cheated and looked it up.  It is not under Hardware hierarchy.

[Sharon Hobart]

We are getting ready to depict applications for each environment to have relationships built for production environment, versus development environment, etc.

[Lisa Latour]

Alan Edmonds
could an ex. of a new class be - several hundred wide area network nodes that comprise our WAN?

Alan Edmonds
and where would the logical place to create the class

[John W5]

Lisa Latour . . . reference to 4/3 Ask the Expert page for CMDB . . . (video below), shows the Steven Bell image for 4/4 Scripting presentation and NOT the CMDB one for 4/3.     Can someone update the image / video link for this?

Thanks,

John Wiese / esri

[Lisa Latour]

Thanks - I just inserted the correct youtube link > for
4/3 Ask the Expert: ITSM Related CMDB best practices workout session
We hope you'll be joining both..
4/4 Ask the Expert w/ Steven Bell : Scripting Best Practices