Asset history information - can I find such info?

[Jonathan Franke]

Hi,

I've got questions about history information of an Asset.

• Is it possible to 'click' on an Asset and find historical information about it, such as incidents, requests CMDB updates etc.? (stuff that earlier have been associated with the Asset)
• Or is there another way to find this information?

I.e. in real time without running a report.

Grateful for response,

King regards

Jon

[Mike Allen]

There are various related lists you can build to accomplish this.

http://wiki.servicenow.com/index.php?title=Creating_Defined_Related_Lists

If you want it on asset and not CI, I would create one with task as the querying table and asset as the applies to table that says current.addQuery('cmdb_ci.name', parent.name);

or something like that.

If you want that relationship to be on CMDB instead, just add the Task -> Configuration item related list to the ci form.

[Jonathan Franke]

Hi,

Thanks for response!

Ok, is it still possible if you have 1000s of Assets, do you have to build it manually for every single Asset or will it be applied to all?

Kind Regards

Jon

[Mike Allen]

It will be applied to all.   You create the relationship, then add it via Related Lists, and it will be available on all assets via that form.

[Jonathan Franke]

Thanks Mike!