Open an Incident in Agent Workspace.For some of the Incident, we see User Id of the user who created that work note or additional comments in place of User Name.Found this KB but did not help in my case-https://support.servicenow.com/kb?id=kb_article...
Once after clicking on "compose email" from the menu icon in workspace which is keeping on loading and email client is not opening in workspace
I'm getting this error when I go to CI Identifiers. I tried disabling the 'Network Topology rule' which is the only IRE rule applying to that table, but I still get this error.Does anyone know what it might mean and where I can further troubleshoot?
Errors when updated asset records in ServiceNowI have been receiving errors when updating asset records in ServiceNow (screenshot attached)Error Message:Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identific...
Has anyone set up the NAVEX EthicsPoint Spoke and the ER Integration with NAVEX? We have installed both and NAVEX has provided us with an External REST-based API for EthicsPoint. While looking at the Actions in Workflow Studio, we're seeing a SOAP ac...
Hi everyone,I’m considering extending the cmdb_ci_business_app table in our CMDB to create a custom class for our specific business applications.Is it recommended to extend this table?What are the potential impacts or risks of doing this?Thank you in...
I am using Cart api to set Requested_for field for different users,but still the requested for is showing my name only is there any way to set the requested_for by using Cart API
I need to select an attachment once I click on upload button. Using ATF how to do it can any one please help.
Hi,I have several items in the Service Catalog with their Delivery time set (for example, 14 days).Each item uses a Flow Designer Flow, and the flow has stages configured with the corresponding days.I’m not using workflows or execution plans.The issu...
Hi all.I am currently looking into SSL/TLS server certificates for ServiceNow.Based on this, I would like to know the following 1. Is there a document that summarizes ServiceNow's SSL.2. How the certificates are created.3. How the communication will ...
You can add certificates to the MID Server to communicate over SSL/TLS in one of two ways:Add certificates directly to the bundled JRE TrustStore file, using the following procedure.Specify a different TrustStore file for the MID Server to use. For ...
Hello, I'm trying to limit what fields are shown on the "Edit items" when you click "Edit" on Workspace. I can see that it can be controlled by Write ACLs but changing the Write ACLs would be tricky as we would like the users to update fields on the ...
Issue: We are facing an issue with setting the source(contact_type) field when we create hr case from agent workspace. The HRSD security is customized. OOB method is not followed for the security. The agent will have access to create case for all t...
Hi All, We have configured by direction integration between ServiceNow (PTask) & Jira (Issue) using Jira Spoke. From ServiceNow, when it is creating a new Ptask or updating it, it is reflected in the Jira Issue board. But the Update from the Jira is...
We want to create multiple CIs. Under business applications in ServiceNow. The catalog form that we have to request the CI creation is complex and once can raise one request per CI only. What would be the best way to get bulk CIs get created in Servi...
