Hello. I have a few questions regarding the implementation of the following requirements. #Requirements (Integration Flow)1. Alert information collected by CrowdStrike Falcon Complete (CS) is integrated into SNOW and records are automatically created...
SLA are not pausing even when the conditions are met. We need to pause the SLA when the state of the case is Awaiting info or Resolved. When state changes to Resolved, we could still see SLA stage in InProgress and not paused.
I am creating a fix script to change a table's label (in my app scope) and its column label upon upgradation, I am doing it by querying the sys_db_object and sys_dictionary table and then using .update() to change the table label. When I try to run t...
I'm new to service now, I just set up a PDI so I can enhance my IT support experience. I set up the content for Washington DC, activated a ITSM plug in and set up the instance. I always get this error when I try to start building, can someone help pl...
Want to know if it is possible to attach password protected pdf files on portal.
How to Use Variable Set in ServiceNow: Step-by-Step Guide Working with ServiceNow's service catalog can speed up your ITSM operations, but knowing how to organize your requests with variable sets can upgrade your catalog from ordinary to efficient. ...
Is there a way to view a users submitted record producer on the target table? (Similar to how you can view a standard cat item in the Request Fulfilment process for ITSM). I have a situation where we are looking to build out a large catalog of bus...
Hello all! How can I add a reference qualifier to the 'document' part of a Document ID field? For example, in the table field of document id, I selected incident table and for the document field i want to apply some customised filter condition so th...
I want to remove the 'Description' field from the side-by-side view in Knowledge Translation. After clicking the 'Translate' button, a form appears — I want to remove the 'Description' field from that form. Please help me with this.@Alex Coope - SN@...
When you Insert an image in an article. It becomes part of the Managed attached document. When the display attachment link is ticked. All attachments display in the article including the image inserted.Is there a way to hide the inserted image from...
Hi Experts, I am using below given code in background script to load Salesforce attachments from case table to ServiceNow Incident table and it's working and attachments are getting loaded but when we download the attachments and view the content the...
When you hover your mouse over this field, the description says,“An email will be sent when the certificate expires.”Where will this email be sent?Please tell me where the email address is listed.
Hi, Currently, I have a create request UI action on the incident button, once clicked it will navigate to RITM form and once the catalog item is selected, variables get reflected in the request details and after submitting, it generates the approval ...
Hey everyone, I'm wanting to display an assessment instance (specifically a GRC Classic Attestation) on a playbook activity card but I'm struggling to figure out how to achieve this. Any recommendations?
