Forum Posts
Resolved! Using AI with sensitive data in ServiceNow workflows — how are you handling it?
Hi everyone,I’ve been exploring how AI is being used within ServiceNow workflows (ticket summaries, knowledge suggestions, automation, etc.), and I’m curious about one key challenge:How are you handling sensitive data when using AI?In many cases, tic...
Resolved! Demo Data for Discovery
I am working on Discovery Monitoring Task. I have not installed any MID server. Can i have demo data for testing purpose?
Clarification need - Intune integration with servicenow
Hello, We are planning to integrate ServiceNow with Microsoft Intune and need some clarification: With the Intune integration, is the primary purpose to pull device/asset data and store it in the ServiceNow asset or CMDB tables? Or are there addition...
Engagement Messenger in my third party website page
Hi,I copied the embed code in my third party website page but I get the error message: I created following cors rule:and following HTTP Response header: Do you have any ideas why I get the error message? Thank you!
Outsourced Service Providers ACL issue
Hello,we are experiencing an issue where Outsourced Service Providers agents (sn_csm_ocs.ext_agent role) randomly lose access to Case and Case Task records. It seems to happen randomly in production instance and I was not able to reproduce this on pu...
Approach on scoping RITM to our application integration
Hey there! We're building an store integration where we're creating a catalog entry with question fields (which adds variables to the RITM). What's a good approach to ensure our business rules and workflows only trigger on items created from our cata...
Resolved! User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_reques
Hi ,I have configured my rest message with Type = OAuth Provider (Oauth2.0) and Grant Type = Authorization Code.and trying to test the API but getting the error as "User Not Authenticated. Could not retrieve a new access token with the refresh token....
Show/Hide KM Ownership Groups in Now Assist Q&A Genius Results
Hello, My company is adopting Now Assist. We are looking to clean up our various knowledge bases. If I understand it correctly, there are two personas. The Requester and the Fulfiller. We use a 'Self-Help' KB to surface knowledge to our organization ...
Multi-Scope Outbound Email Setup using your own SMTP server
Hi everyone, We want to use Enable using your own SMTP server to configure mailserver Azure/O365 infrastructure to handle outbound emails. Our goal is to "split" the sender addresses based on application scope or department so that users receive emai...
Page inaccessible after upgrade
After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this ...
Resolved! Multiple field selection via Shift-click occasionally fails in the table list view
Hello , everyone. When displaying the table list, there are cases where multiple fields cannot be selected even while holding down the Shift key.Specifically, the expected behavior is to select a field, hold down the Shift key while clicking, and the...
Resolved! Topics in Virtual agent chat window are not available in the Virtual agent designer.
Hi, There are few topics in Virtual agent chat window which I am trying to search in the virtual agent designer but it is not searchable. what may be the reason? Regards, Afsar
Resolved! Properly Assigning Users as Live Chat Agents (Only SysAdmin Works)
I decided to check out Live Chat Agents within our Dev instance of SN. I went through the wizard, installed every thing, went through the configuration. As the System Admin i can go to my Agent Workspace, go to my INBOX, set myself as ONLINE. I impe...