I am raising an SR that has an "Upload Your Document" attachment variable. Once I attach the document and submit the request, the document should be added to the Uploaded Document field in my custom table. I tried using Copy Attachment in Flow Design...
Hi experts,I have a question for subscription management.We have a subscription for ITSM pro with 355 purchased subscriptions. I see that one of the associated roles of the ITSM pro is "itil".28 users have currently this role.However, when I review ...
I want to send an integer in JSON but payload builder turns it into a string. In the action input it is specified as an integer.
When we add DL in Group Email emails are send ignored. Also Individual Emails are being stopped ?Why?
Hello, We have upgraded to San Diego from Quebec within the development instance. As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...
Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...
Hi folks, I have seen this question asked on the community, but nothing seems to fit my particular situation. I have inherited a catalog item request form with a list collector where users can select multiple Adobe products to request. The referenc...
Why HR workspace chat window (when chatting with a user initiative from virtual agent -> live agent) has "dynamic translation" setting, but service operation workspace can't find it? See attachment, 1st is HR workspace, 2nd is service operation works...
I am looking for suggestions on how to accomplish something. How would you track the duration of time every assignment group tied to an incident has owned the incident with the exception of when the state is On Hold? The overall idea is to have one o...
Hello, I am looking for an ability to allow list edit for vulnerability analysts on 'Assigned to' field in VITs.Though the user has required roles (write_all), OOTB ACLs do not allow editing of this field though the VIT is assigned to User's group or...
I took my first shot at creating a Flow for a new Service Catalog item. The flow works correctly for the most part, however, we have 3 levels of approvals which need to be met in order to generate the final catalog task. The first approval to the man...
Hi everyone,Is anyone experiencing an issue in the Zurich release where you cannot activate either an existing playbook or a newly created one? Normally, after making changes and saving a playbook, the Activate option becomes available so the new cha...
Does ServiceNow support Schema on read with SQL like SELECT CAST(order_amount AS INT)FROM Order_table We need to do type casting in memory where Order amount is stored as String in the database. Our goal is something like this which identifies the fi...
I do have some doubts regarding integration and need to know what type ai search plugin looking , how to enable those plugin into my PDI . So my intention is to integrate my agent with ai search for better retrieval of knowledge base . So I heard ai...
How to update/remove Virtual Agent Chat Bot's three dots "more menu? See attachment. Thanks.