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Agentic workflow not showing on Now Assist

Unable to see agentic workflow/use case on the now assist panel.  Now assist panel is active.backend table override is also active - sn_aia_usecase_config_override Unable to see as option to select through on the now assist panel as well as its also ...

Screenshot 2026-03-19 140733.png
Atulbrkumar by Tera Contributor
  • 556 Views
  • 1 replies
  • 0 helpfuls

Unable to connect cloud jira api.alassian.net

Hi Team, I know the cloud jira atlassian can be connected using internet and do not need of mid server but the requirement is to connect via mid server. I am able to launch the cloud jira page in mid server using browser with proxy but mid server is ...

Prashant N by Tera Contributor
  • 442 Views
  • 1 replies
  • 0 helpfuls

Can't add "Domain Master" attribute to table

I am trying to create my own step-based fulfillment steps for the Catalog Item Builder with help of this Guide: Create a service fulfillment step type (servicenow.com)It says to create a new table for steps that require input. This table should get t...

Simon Ohle by Kilo Guru
  • 2428 Views
  • 8 replies
  • 0 helpfuls

Resolved! Azure Provisioning Oauth Setup

Hello,I'm trying to set up Azure provisioning users into ServiceNow, which recently changed from user/password auth to Oauth. Following these 2 sets of directions  https://docs.servicenow.com/bundle/tokyo-platform-security/page/administer/security/ta...

Ben Hook by Tera Contributor
  • 6207 Views
  • 6 replies
  • 3 helpfuls

Delete the table

hi all, i have a requirement to delete a custom Table , before deleting the table what are precautions i need to takewhat are best practice  i need to follow when deleting the table thanks in advance

Resolved! Email which was sent is not seen in Activity

We have updated our instance to Zurich we were doing sanity checks and we found out that the email which were sent to the users are not appearing in Activities . We upgraded our sub prod instances.Can anyone help with this. Thanks 

Abdul by Tera Contributor
  • 2074 Views
  • 8 replies
  • 2 helpfuls

Resolved! Footer is not showing on the portal

Hi everyone,I am working on a custom portal in my PDI, where I have used the ESC (Employee Center) portal as a reference for my fields and configuration.The Issue: The footer is not visible on the portal UI. At the backend, the footer is correctly as...

Advaitk by Tera Contributor
  • 933 Views
  • 4 replies
  • 2 helpfuls