Auto populate info on catalog item form

[Balaji Ramanath]

Hi,

I am a newbie to catalog item form configuration and the below areas holding me to complete the form. 

1. Variable set - Reporting User Email/(would like to auto populate based on reporting user name from user table) - I have given the default value for 'Reporting User Email' as 'javascript:gs.getUser().getRecord().getValue('email');' but it still shows empty on the form. 

2. Variables - Affected User Name / Affected User Department - would like to auto-populate the user department info from the user table upon selecting the 'Affected user name'. 

Thanks. 

[Ankur Bawiskar]

Hi,

so you will have to write onChange on Affected User name variable and use GlideAjax

Did you write script include and client script for that?

Regards
Ankur

[Balaji Ramanath]

Ankur, I tried and but I am missing something. can advise? Screenshot attached.

[Ankur Bawiskar]

Hi,

share script include script

also line 13 is incorrect because of this AffectedUser.Department

you are splitting the answer with | but not using the array element

Regards
Ankur

[Balaji Ramanath]

Hi,

Attached is the script ut am not too sure this is the script include you are referring. But help/let me know how to fix this. And what am i missing in the default variable to populate 'Reporting user Email' which is still showing the name but not email address?

var IncidentAlertAjax = Class.create();IncidentAlertAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {  getSummary: function() { var source_inc = this.getParameter('sysparm_source_inc');  if (!source_inc) return '';  var inc = new GlideRecordSecure('incident'); inc.get(source_inc); var notes = inc.work_notes.getDisplayValue(); var comnt = inc.comments.getDisplayValue();  var summary = 'Source Incident Details\n\nNumber: ' + inc.number + '\nCaller: ' + inc.caller_id.name  + '\nConfiguration item: ' + inc.cmdb_ci.name + '\nDuration: ' + inc.calendar_duration.getDisplayValue()  + '\nOpened: ' + inc.opened_at + '\nOpened by: ' + inc.opened_by.name + '\nResolved: ' + inc.resolved_at  + '\nShort description: ' + inc.short_description + '\n\n' + comnt + notes;  return summary; },  isPublic: function() { return false; },

[Ankur Bawiskar]

Hi,

As per screenshot default value in the variables are working fine, I could see that

Can you share the script include by properly formatting it using this

Also what debugging have you performed?

I could see that script include function is not returning any value

Regards
Ankur