Banner image issue

[dfry123]

I've updated my banner image and it works fine, however when you collapse the banner to make it smaller it shows an X as the banner. Is this a different image?

That's where you collapse the banner

[dfry123]

No, the issue is when the banner is expanded it shows correct - See below:

BUT when I collapse the bar it shows this:

[dfry123]

Anyone have any recommendations?

[HugoFirst · Accepted solution]

go to a link like this:

https://<your instance>.service-now.com/images/logos/small_logo.gifx

In my instance, this is the image used instead of the logo when I collapse the banner.

I found that out by right clicking on the image and selecting "inspect element" ( in IE )

That said, I have no idea how to get the correct image in there.   I looked in "System UI" -> Images, but its not there.

Perhaps a quick call to S/N support can help.

[dfry123]

That actually helped, I just changed the name to my image to "images/logos/small_logo.gif" and it somehow overwrote the system image and its displaying my image. very weird... thanks for your help!

[HugoFirst]

I had a similar issue come up when we put an HTML field on incident form to allow users to insert images of screenshots.

I had to limit their options to "attach" image only.   IF they uploaded to the image database, then they could override the existing images.

It is very confusing.

There is a posting on this subject at this URL

How can I restrict a user's ability to insert images into the db_images table?

There is also a discussion about how to remove the "Image Library" option when uploading images.

Removing the "Image Library" option when attaching images to HTML fields