I've updated my banner image and it works fine, however when you collapse the banner to make it smaller it shows an X as the banner. Is this a different image?
That's where you collapse the banner
go to a link like this:
https://<your instance>.service-now.com/images/logos/small_logo.gifx
In my instance, this is the image used instead of the logo when I collapse the banner.
I found that out by right clicking on the image and selecting "inspect element" ( in IE )
That said, I have no idea how to get the correct image in there. I looked in "System UI" -> Images, but its not there.
Perhaps a quick call to S/N support can help.
Sorry, maybe I didn't explain correctly. I put a new image in and the image shows fine. But when I click the arrow to make the banner/image smaller it makes the image go away and displays a black X See below:
Hover over that Black X icon and check is there any information about service now is showing or not.
Check it out:
Could please tell me which service now version you are using?
Thanks,
Farukh
