HI All , i have observed one issue that whenever i craete Queue (AWA> Service Channel (related list)) for any support Group for Round robin enable. my account impersonate all the members that present on that Group . please help if any one observe ...
Hi, I am having an issue where when I open an email from the related list of the case. When I click on the Reply UI Action or the Reply All UI Action, it is taking me to a new tab with Forward Email template filled in instead of Reply and Reply All t...
hey together,we have a password policy length of 12 which is marked as compliant. but as an admin i can set password with less value. so my question is, why is it marked as compliant when i can create passwords with a length less than 12?
Hello everyone!I would like to know the steps to configure DKIM.I tried accessing article KB1002273 but couldn't log in to read it.I would really appreciate your help. Thank you!
We have an request from one of our customers which is currently on MSP instance which intends to migrate to dedicated instance due to some of the constraints. The customer intends to migrate to the dedicated instance but needs the data and the confi...
I want to embed a ServiceNow portal page into a SharePoint site using an iframe.SharePoint and ServiceNow use AAD to set up SSO and SSO works on its own.I want to achieve the following transitions within the SharePoint frame:1. ServiceNow page2. Micr...
Hi everyone! I'm working on a project where we need to integrate Twilio for SMS capabilities. Specifically, we're looking to capture responses to SMS messages and update the source (like the CASE record) from where the SMS was triggered.Has anyone he...
Question About Using Templates for Task-Based SMS in UI Actions Hi everyone! I’m exploring the concept of using SMS templates for task-based records, specifically in scenarios where we can trigger SMS from a UI action. The idea is to have a "Send SM...
Hi, I am not able to insert record in group member table through script step in custom action in a flow. I am using below script: grpMember.initialize(); grpMember.group = 'sys id of group'; grpMember.user...
I'm working on a form and trying to think through how to do it, Basically I am trying to do a API call from a Server A since the MID server has no permission to make it. So once the user submits the form the Rest API call should be made from the Serv...
Is there a way to add a new developing language to the code samples in KB articles, e.g., to highlight the syntax for PowerShell?
Hi Experts, I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. We can't create their users on our system. Is there a way to m...
When I am opening any records of asset from asset table. I am getting one pop-up. "The asset is excluded from licensed hardware asset features". I want include remaining asset features. For some of records is not pop-up.Please suggest me how to reso...
Hi all,Currently I've been reseaching on Data privacy and I found that on Servicenow we have Data Privacy (Classic) and Data Privacy (Store App). It's quite confusing, so can anyone explain to me what is the differences between those two. and for fur...
I am trying to setup data privacy and anonymization. What I want to do is to replace the first and last name of users who have left the company, so user active = false. I can not find any way to put a condition on my classifications nor Anonymization...
