Script Needed
HI All, I need a script to update the incident table Requirement: I need to capture the updated time and add it in closed field
Forum Posts
Knowledge Article form
What could be the reason if an assignment group is not showing in the 'Can Read' field in the Knowledge new record form? What should I check or look for?
Respecting ACLs in GlideAggregate
I have a ServicePortal widget which calculates a set of filtered record counts using GlideAggregate. Is there a way, like GlideRecordSecure to make the aggregate respect the ACL on the table and only count records which the logged in user can see? It...
I am getting "there are no risk assessments defined for this request" error for all change request.
I am getting "there are no risk assessments defined for this request" error for all change request, and not able to move to next state without calculating Risk assessment.Can someone please help and suggest something to sort this issue ASAP.
Display value of catalogue variable in Flow Designer: a simple solution
Unfortunately in general* it is not possible to get the display value of catalogue variables in Flow Designer in a "no code" way. Some workarounds are available in the Community and in Support (e.g. KB0960074). As far as I could find, they are either...
Azure Sentinel Incident Field Mapping
Hi all, I have installed Microsoft Azure Sentinel Incident Ingestion Integration For Security Operations. I have mapped the ${Account: properties(accountName)}$ from the Account Entity Fields to the Affected user within the Azure Sentinel Incident Pr...
E signature plugin for Approvals on portal
I am trying to use servicenow's plugin : com.glide.e_signature_approvals for enabling e signature option for approval on portal. The issue is according to this doc : https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service...
Encrypted connection to a SQL server DB via JDBC
Hello everyone,I need to connect via JDBC and via MID server to a SQL server DB. However, the connection must be encrypted via TLS. I configured a "JDBC Connection" and the "Connection URL" is generated in the screen. However, I have not found a way ...
SLA
I want to attach ritm sla befor one day as per the date/time selected in the date field.
Resolved! ATF - When Is Manual Testing Faster?
Hi everyone,I'm currently learning ATF in ServiceNow and have a question. Are there specific scenarios where manual testing would actually be faster than automated testing? For instance, when testing Service Catalog functionality, wouldn't it be quic...
Mastering ServiceNow Dashboards and Reports: A Guide for Admins and Developers Serving Executives
In today’s data-driven organizations, executives such as managers, directors, and C-level leaders depend on clear, actionable insights to make informed decisions. For ServiceNow administrators and developers, this means providing dashboards and repor...
Need to restrict the variables in Request Item and SCTASK
HI All We have the Service Catalog and contains Group Type - Create/Update/Delete 1. When i select the Create it shows only the Create related variables 2. Filled all the values clicked Order Now and RITM got created I am seeing that Request Item c...
Notification firing twice
Hi All I'm having what appears to be a common problem, although none of the solutions i've found via google-fu has helped me yet. I have two email notifications configured that are both resulting in duplicate emails the first is Incident commented fo...
Visual Task Board Add Card Functionality
Hello Community,in Visual Task Boards I have a guided board that queries the task table so when I add a card it creates a task record.can I change this behaviour so for example it creates an incident record?I have tried searching the code for Add Ca...
Service Portal Form changes not been saved to Database
Good morning all, My requirement is to capture field changes in an existing SMP record in the Service Portal for a Custom table. I created a couple of fields in the "u_security_toolkit" table using a Catalog client script. When I update the field val...
