Hi all, Does anyone have experience in identifying the best practices for a Knowledge Management processes? Specifically, I'm looking to establish a robust Knowledge Management governance framework that defines who is responsible for maintaining, sh...
I’m working on a widget in the ServiceNow Service Portal, and I’m using the uib-tooltip directive to display a tooltip when hovering over an info icon. However, I am unable to remove the default black background that appears in the tooltip.Despite ap...
I do have a requirement to import data into two tables i.e. one to software model and another is business application.while importing most of field values are moved to software model and some were moved to business application as new records. how to ...
Hi, I have created one dashboard and added few report on it but when i moved to update set from lower to upper environment then i can see blank dashboard, reports are not visible. While applying the update set i got error like "Could not find a recor...
Hi Community,Good day, We are having Time worked field available in Snow and that was used only for "calculating time for the person who is assigned to that Incident or Task".But is it possible to calculate the time for user who is viewing that Incid...
Hi Community,Good day, Is it possible to create one more variable in task or incident table (reference variable) to show the active user who is viewing the ticket.
Hi I have a Flow Designer Flow that uses the Service Catalog plugin and in that gets Catalog variables one of which is of type List Collector and contains sys_user records. When - in a Flow Designer ForEach Loop - trying to reference the email attrib...
I have created custom percentage field on change_request table similar to business elapsed percentage on task_sla table. Using BR I am populating this custom field to be in sync with business elapsed percentage field on task_sla table. Once this cust...
I heard that AT&T will no longer support email to text message due to security issues. The Notification points to our Task SLA table and is triggered from an event on our workflow. We have a Pager Email field set up to send an email message to xxxxxx...
Hello All, We are having the requirement that1. If user is added to XYZ group then XXX role gets removed2. If user is removed form XYZ group then XXX role gets add return. We have return the business rule. But facing an issue to remove the role. The ...
Hi Team, I have created a string field which has value of Date/Time. I do not want to convert the data type from String to Date/Time. I want to use trend BY option in servicenow reportingCan someone give some alternative how to do this without distu...
Our company has a survey question that uses a dynamic reference to a value from our ticketing table. We are making some changes and re-wording this question so we no longer need the dynamic reference. Unfortunately, I cannot see how this value can b...
Hi! I would like to restrict a group of users to adding articles to only one specific category within a knowledge base. For example, I have created several categories in my knowledge base, one of which is called "Testing." I also created a User Crite...
Hello Team, Has anyone able to configure or enabled the function to send an email directly from a Disaster Recovery (DR) Plan within ServiceNow BCM? The sample steps are below but I cannot find this. I only see communication but there's no option for...
Hello,It seems ServiceNow changed how REST CORS rules are defined in Xanadu release and now it does not work anymore !!!I tried to define the rule with the new definition but it still does not work…. The response from ServiceNow does not include the ...
