Resolved! Allow to edit column in portal
Hi, Is it possible to allow edit of variable in portal after submitting the RITM? If yes then how?
Forum Posts
By the OOB Intune Service graph connector, can we get the DEP devices (corporate owned devices)
Hi, We are getting data form Intune by installing the plugin 'Service graph connector for Microsoft Intune', but recently we found that we are not getting some devices details form Intune, those devices not assigned to users and those are in stock ro...
Resolved! Client Script needed on change Script needed
Hi All, My Requirement Add Group Members , this field should allow only if they added more than 20 members in the list (This will allow only to select more than 20 members to be added in group) Add Group Members field need to be added (This will all...
ServiceNow CMDB Explained in Just 12 Minutes | What is CMDB | Overview of CMDB
Imagine you’re managing a large, complex building with countless rooms, devices, and people. Now, imagine that all this information is stored in one big, organized book. The ServiceNow CMDB (Configuration Management Database) is like that book for an...
Resolved! Message Update: "You do not have sufficient privileges to access this knowledge item"
We are hoping to update the "You do not have sufficient privileges to access this knowledge item" message with an additional note reminder about ensuring that the user is logged in to authenticate themselves. Where is this message stored and able to ...
Resolved! Time format is showing from 1970
Hi Team, Below is the script I have written to do some time calculation var sla = new GlideRecord('task_sla'); sla.addQuery('task', current.sys_id.toString()); sla.addEncodedQuery('sla.target=resolution'); sla.setLimit(1); ...
Resolved! regex/ script to validate IP's - Individual IPs, Multiple IPs, IP range and IP subnets.
Hi All, can someone please help me with the regex/ script to validate IP's. “Enter IP addresses” field should allow to enter Individual IPs, Multiple IPs, IP range and IP subnets. example : Valid IP address formats are as below.Single IP --> 10.1.1.1...
How to extract text inside paragraph in Inbound action or regex by scanning the entire html body
Hi Team, We have inbound action written wherein we are able to parse all the fields using "email.body.field name" but there is a field called as description I am not able to fetch it as its data is inside the <p> tag Can you see the below html and h...
Resolved! Add user mention in additional comments via script
hi community,I would need to mention a specific user from additional comments (RITM), via script.Is that possible? If yes, how can it be achieved?Thanks in advance!Dennis.
UI policy and Client Script not working in native catalog view Service Catalog
Hi All My instance version is Washington and some of the catalog item's client script, and UI policies are not working when I use 'Try It' (com.glideapp.servicecatalog_cat_item_view.do) from catalog item but the same works in Portal view. Could you p...
Knowledge Base editor adding unwanted Numbered and Bulleted lists and space
Please help me on this, Unwanted list elements When I create a list (ordered or unordered) and publish the article, the page auto-adds an element to the bottom of the list. If I return to the article, remove the unwanted code in the HTML editor, and...
Parent/child groups vs subscription management and access rights cleanup
Dear Community, The case is that I have two roles from different subscription packages assigned to one group (ITSM - itil and SPM it_project_manager). The situation is that some of the user are no longer working for with project so i need remove them...
Need to integrate Servicenow with Azure
Hi Team, There is a requirement to integrate ServiceNow with Microsoft Azure.Requirement is user will submit a catalog request for VDI access in Azure , once request is approved, a cloud VDI is provisioned/allocated to the user.Can someone tell how t...
How to Create a Service Catalog in ServiceNow Using Catalog Builder: A Beginner’s Guide
For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...
Showing incorrect data in Workbench type widget for a PA dashboard
Hi,I have created a dashboard to display timesheet missing users. Data seems to be correct. But the small problem here is, Total data is correct. When i apply some filter to the dashboard, if the data after filter is 0 - No data should be visible bel...
