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Forum Posts

AI Search not really working

Dear Community.I have enabled AI Search on our dev(development platform) and test(testing platform). I did all the steps the AI Search Guide told me to do. After testing for some time, we realized, that the AI Search has no better search results than...

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JanaT by Tera Contributor
  • 3707 Views
  • 2 replies
  • 1 helpfuls

Ask for Approval Action is not working

Hello All,I am trying a flow in flow designer in which if user adds multiple Manual individually Approvers, then the change should approve if all manual approvers. So, I tried using Ask for approval action and rules such that Approver when All user a...

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SumeetG by Tera Contributor
  • 679 Views
  • 2 replies
  • 0 helpfuls

Data Alignment in Report

Hi All, I have created a report on dashboard in list formatTwo columns are there  -  one is number column. The data in that column is showing on right side even though i created a style for list view .The style in working in list view but it is not w...

Veronica11 by Tera Contributor
  • 431 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need help in Email script in Notification Attachment

Hi All, Need your help. I have a requirement to send out a notification with attachment based on attachment of user to REQ/RITM. The scenario is, The user attaches a file to REQ/RITM starting with 'PO-COR' file name. There is a notification that shou...

Ljone by Giga Contributor
  • 2114 Views
  • 7 replies
  • 4 helpfuls

Remote Desktop

Does Service-Now offer any sort of Remote Desktop plugin or functionality? Allowing for users across an organization to access machines listed in asset management.Thanks in advance for your assistance.- Ian

ianb1 by Kilo Contributor
  • 4635 Views
  • 3 replies
  • 1 helpfuls

Resolved! Need Display name from Catalog Variable

Hello Team, I have below script which gives me reference value, and I am interested to get the Display name instead. Can you please help me to achieve that? Output I get as below:var rec = new GlideRecord("sc_req_item");rec.addEncodedQuery("cat_item....

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Sunny14 by Tera Contributor
  • 654 Views
  • 2 replies
  • 1 helpfuls