Resolved! Certificate Based Authentication
We have enable Certificate Based Authentication but not getting option to login with CAC
Forum Posts
Resolved! Need to add validation on phone number
I have a filed called phone number on catalog which display on catalog task with mandatory field.I want to add validation like if phone number exists in cmdb_ci_comm table and assigned to anyone then alert message like number already exists. Can some...
How does interaction associate with the incident reocrd created using a form in service portal in agent workspace?
Hi all, I am trying to work out how ServiceNow OOTB works to associate a newly created incident record from a form in agent workspace service portal with interaction, using the OOTB "Create Request" button. Steps: 1. Login as an ITIL user and create ...
Resolved! how to change logo on login page and MFA page
how to change the logo text or image on the login page and MFA page?
Resolved! Variable set on change not working
I am trying to set a field mandatory when requested_for get changed but its not working, I have written onchange client script. Actually my script is not getting called, i tried print alert but didnt work. what could be the reason?
Unable to add fields on VTB card
Hi Team, I am unable to add fields on the VTB card as per the link provided below : https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/use/visual-task-boards/task/configure-VTB-card-view.html Followed the steps to configure form...
In CMDB table if we have "IS Virtual" field as false then configuration item record is created then
In CMDB table if we have "IS Virtual" field as false then configuration item record is created then related list while creating asset asset need to auto set Thanks in advance script is
Get the URL parameter on ui page
I want to transfer some values on form to ui page. So that I'm thinking about implementing UI action that gets some values on form and set these values on url and opens UI Page. Now I'm trying to get url values and set these values on the UI Page. So...
Resolved! Hide and show UI action based on view
How can we hide and show ui action? i want to hide it for abc view and display for others view.
Resolved! Attachment size limit for outbound SOAP messages.
Hi, Did anyone faced challenges in transferring large attachment over SOAP? more than 10 MB.I have a scripted SOAP API which is used to transfer request information and attachments outside ServiceNow. For some requests attachments are more than 10MB...
Resolved! Catalog form validation
I have one catalog item with filed Hardware Type (dropdown: Laptop, Desktop, Monitor, etc.) and justification.My requirement is If "Hardware Type" is "Laptop" and the "Justification" field is less than 50 characters, display an error message.
Resolved! Populate duration field when state is resolved
Hi,We have created a custom field 'total time' duration field. When incident state is resolved we want to populate that field with business duration field which is already present on incident table. I created business rule and onsbmit client script a...
how to add report in simple list widget?
I have one report that added directly on portal page but it showing List chart is not supported in Service Portal widgets. Please use Simple List widget instead.
Resolved! update caller to email and department name in short description dynamically
Hi ALL, i want to update caller's email and department name in short description when ever a incident record created on snow. can any one help me with that? Thanks,
How to use metrics for First call resolution?
how to use metrics for First Call Resolution?