sla timer start after 3 days of working days and exclude sat and sun...i want to start the sla when short_description is sla timer and sla start after 3 working days.for example:-> if today is friday then sla will start on wednesday(it will not calcu...
Hi all, I have created one custom application (similar to service request) in this, I have created one workflow but it should run only when its triggered from business rule, it should not run when the ticket is created or updated in the custom applic...
In the Script Include KBKnowledge, I have copied and pasted the canRead: function(knowledgeGR) function from KBKnowledgeSNC because it seemed to be the function where I was finding the problem. Indeed, when I commented out various parts of the functi...
Hello all, Is there an out of box approach in ServiceNow to adding the last date of certification and the name of the certifier to a CI record? Thank you, Adam
Hi All, Looking for more of a discussion around best practice rather than a concrete question. I am working on a customer instance and I notice that they have a mix of integrations in their own scope and in global scope. I have to confess that in the...
Hello. I've been able to add a step, assignment group, to Service Catalog Wizard so that administrator can create template with this new field from there. The goal is to let the case manager to create a form from template, and choose which group this...
Hello,I'm new to ACL scripting and have been asked to create an ACL, which I did for read access, for a new table. the user asked for two conditions: 1. Read access to all records where current user matches "u_requester", or "u_watch_list"2. Write ac...
Hi All, I have a catalog item for which we have enabled 2 fields as editable on the sc_req_item table for a specific group of users.Now the requirement is to be able to edit these fields from the list layout as well.I created a new view and created t...
Hello everyone, We have 3 instances, PRD, TEST and DEV. In DEV, we enabled the Upgrade Plan in an attempt to help with future upgrades, but instead of helping, this is causing confusion with regular update sets in Global. We worked in something in DE...
Hello everyone,does anybody know which is the code that displays the time worked categories in the "Other" Tab under "My Time Sheet?I want to add another tab with other categories.In the Time Card Portal - Task Selector widget, Section Body HTML te...
Hello everyone, I'm looking for a way to control the default filter on the Edit members screen. This is the screen you get when you click the Edit button on a related list, not the related list itself. For example, say you want to give a group a role...
Hi All, I have a catalog item, with 1 drop down ( displaying all RITMs submitted for this catalog item) and 2 date fields(Start Date, End Date).Ask is to auto-populate the 2 date fields based on the RITM selected from drop-down.I used GlideAjax and g...
Process flow formatter provide graphical representation of the stages in process. Let's see how we can modify the labels in flow formatter in native view and in stepper component in workspace view. Configuration Steps : Ex : Modify the state label ...
I create custom component for UI builder. This component is similar to Data Set component. Properties in now-ui.json is defined below: "properties": [ { "name": "list", "label": "data", "description": "Array list", "readOnly": false, "defaultValue"...
Hi, I need to remove some columns from the SC Order Status Widget, and add another one with the short description. So I've cloned the widget and modified the client controller as follows: But all the columns are still being displayed and my additio...
