Resolved! Get the email from requested for field
I want to fetch the email of the user i select in the requested for field. How to do this?
Forum Posts
Resolved! How to set date and time and choice value in ui page
i am passing value from client side to ui page like below. var gdw = new GlideDialogWindow('ui page'); gdw.setSize(750, 300); gdw.setPreference('abc',g_form.getValue('abc')); // abc is choice value gdw.setPreference(...
Solution a way for a user to attach a file to a record they do not have write access to.
We have custom table with "orders" when we set a status field to complete users in certain groups do not have read access to the table. However, we would like for them to attach files. Any ideas?
Attach knowledge UI action prevent update of additional comments
In Agent Workspace, when an agent finds and attaches an article to the Case, the "Attach Knowledge" button also adds the title and link of the article in the additional comments field. We don't want this to occur. When Attach Knowledge is clicked all...
Resolved! How to check/validate if a variable is read-only on service portal view?
Hi all! I'm looking for a way to check if a variable is read-only on client side. Any idea how that can be done? Thanks!
Resolved! Resource plan cost defaulting to $50
HiAlthough i have created labour rate card but while creating resource plan it is defaulting to 50$.
Resolved! Removing Local Login - SSO Only
Good Morning, Due to now having multiple IDPs available for sign in, we need to remove our auto redirect IDP. We had gone to auto redirect due to people getting confused about local/external login. I found documentation on disabling the local login...
A view to see a callers incidents and requests
Hello, I have been going over all this on the user side and I can not find a view to see all the users past incidents and requested items.
How do you write to the email log?
I am updating a record other than current in my inbound action and because of this the Target field isn't updating.On the logs under the email where it shows what skipped/processed/etc, how can I write to this log file so when I look at the email I k...
Resolved! Stay on same record after clicking "Update" or "Publish"
I regularly receive feedback from our knowledge contributors saying that they find it frustrating how when they click "Update" or "Publish" on a KB article, it takes them to the previous record/dashboard/list they were viewing instead of remaining on...
Cannot find "Connection Timeout" parameter for Flow Action REST Step (Quebec)
Hi all, I am running into an issue where the REST step in my Flow action is timing out at 30 seconds. I took a look at the "glide.http.outbound.max_timeout" and it is currently set to 90 seconds, so I don't believe this is the property that the REST...
VMW-Total Cost of Contracts field roll up of all contracts or just active?
Hello Can someone please verify the field in the financial area is that a roll up of all contracts in all states or just active?thanks
Updating Manager Fields in ServiceNow Using Azure AD Object IDs
In the sys_user table, each manager has an Azure AD Object ID. I want to use this Object ID in a business rule to update the Direct Manager and Manager Level 1 fields with the appropriate names. All the necessary data is in the sys_user table. How ca...
Embed item is not working in article body in knowledge article
Hi Team,In the knowledge article, we have a section called "Article Body." Within this, there is an option to insert or edit media. However, when we insert an Iframe and save the record, the link is being removed automatically.Please find the attachm...
Orphan Relationships are being created for Storage Server of type Discovers::Discovered from.
We recently did a cleanup of Orphan Relationships where child or parent are missing. Now we have found that snowmid-discovery is creating Orphan Relationships, where child is a storage server, type is `Discovers::Discovered from` and the Parent is Mi...