What are the differences between Proactive Service Experience Workflows and regular workflows?I would like to understand the differences between TSM's Proactive Service Experience Workflows and regular workflows.I believe that Proactive Service Exper...
I want to display a RITM variables on agent mobile app approval form how can I do that. I want to configure like below attached image. in Form field of Screen field on My Pending Approval. How can I add 'sysapproval.ref_sc_req_item.variables' in form...
Hi All, When as an author I submit article draft I'm loosing access to further edition and publication of an article. I know that Ownership Group feature is enabled but I still should have access to publish an article as an author. This happens only ...
Hi all, I am wondering if there is a way to conditionally (like with an audience) show side navigation items in HR Agent Workspace. I know there is a way to apply audiences to pages to restrict access, but I am wondering about showing menu items cond...
Hi,I am trying to achieve when I would like to register a new German Legal Entity/-ies in the Register is checked rest two check box must be hidden.When I would like to update all German Legal Entities in the Register is checked,first & third check b...
Hi everyone, I am required to generate a report that compares 'start dates' on two different tables. The objective is to identify the resource plans items that are out of sync from the projects items where they are included in. That meaning, if a pr...
Would like a measurement put in place for the following:Count of instances an article was used as assistance to a ticket (from INC)# of KB articles attached to ticketsBoth these are triggered when user clicks 'This Helped' and 'Attach to Incident' fo...
Hi all,I would like to bring to your attention a recent requirement that necessitates the restriction of user permissions, including those of administrators, with the exception of the "security_admin" role. The objective is to prevent all users, asid...
Good afternoon everyone Please assist me in getting the following done, I am on Washington release of SNow: We need to integrate with SOAR. They want to automatically create a service request in ServiceNow and in that request they want a text box in...
Consider the following code var pastDate = new GlideDateTime("2020-04-16 20:00:00");var currDate = new GlideDateTime("2020-04-17 20:30:55");var dur1 = GlideDateTime.subtract(pastDate,currDate); My expectation is since the difference is 24 hours plus...
Good Day All!We have a user who has asked if there was a way to prompt users for confirmation when removing a tag from a record. Is this possible? TIA!
Hi, I noticed that MetricBase plugin has some issues in my PDI running on Tokyo version. Here is my instance URL: https://dev119117.service-now.com/ After checking the stats, I see some issues on MetricBase plugin connectivity. Due to this I am unabl...
We have loads of email release incident tickets come into us from shared mailboxes which then get logged under the Guest caller. A lot of these tickets are getting closed under Guest which from a reporting point of view is not good. Would anyone have...
Hello folks,I was not able to figure out the issue described in the title. What follows is the actions I took: I tried to update an existing record in Discovery Schedule table by using Import Sets. I first exported an Excel file of that table, then e...
Hello, I have used SN Utils in past companies with no issues, but all of their urls have been similar to: https://[company name].service-now.com The company I have recently joined has a completely different style url: https://enterprisenow.[company n...
