Effective Dated Records
How do you create/manage effective dated custom tables in SNow? For example, I have a tutor table to track availability.Tutor Table:Tutor-Name Effective-Date Effective-Status DaysTutor-1 01/01/2024 Active MondayTutor-1 ...
Forum Posts
Unable to configure notifications to show on my workspace notification bell icon
We are trying to configure to display notifications for the workspace in the bell icon in the top right corner. However, in the configuration and when selecting the workspace, the intended workspace is not listed. Is that a workspace configuration ...
Manage attachments on public record producer in Service Portal
Hi, I have created a record producer to capture some information from the user who does not have any role on the instance. It is available for the public. I am rendering it through Service Portal. Have also created some widgets on the portal page. Ev...
Resolved! Pulling Data Source from MID Server SFTP results in SSH Error
Hello, Hoping someone can shed some light on an issue we're having in using one of our MID Servers (Server 2019) as an SFTP drop site for Data Sources. We've installed and configured OpenSSH on one of our MID Servers and setup a directory there for...
Resolved! User_admin cannot add certain roles such as CSM roles
We have a need for a user with the 'user_admin' role to be able to grant CSM roles to CSM licensed users. However, the user in question gets a not authorized message when trying to add any CSM roles to any users. The user can add the 'itil' role to a...
Password2 input in Flow Designer does not support any variable types.
Password2 field in Flow Designer not supporting any field types from Catalog variables. I am using "Create User" from Microsoft AD spoke, Password2 data pill is not picking any of the variable types including Poweshell Output. Please let me know if t...
Stonebranch job scheduler integration to create Incidents
Does anyone have experience/examples of integrating Stonebranch UAC to create incidents in ServiceNow? I am new admin and struggling with getting the Basic User credentials as I don't know if I have to give that user an ITIL license to make it work? ...
Parallel approvals in flow designer
How can we do parallel approvals in the flow designer? I have tried using "do the following in the parallel" but it doesn't work.
Embedding a viewable pdf in a knowledge article
We want to be to present the content of a pdf in the knowledge base article. We put in the iframe source code to present the pdf. It works in draft mode. When we submit the article, it loses one line of iframe code: the src line with the url address ...
While setting up credentials for Micorsoft graph spoke getting error.
When I click get OAuth token getting the error like below.
Populate assign to based on activity team
I have to override the reference qualifier of 'assigned to' for one of the child table of task. The assigned to should show only active users that are part of assignment group selected . How to achieve this?
Resolved! Custom Choice List is throwing error
Hi, we are having table pm_project, in which as per requested we have added a new Choice "On Hold",But now it is throwing error, we tried to change the value of these but none of this workedWe have gone through this KB Article https://support.service...
Resolved! Increasae the Default size of Email font
In the incident table we have option for directly sending mail to user. Our requirement is to make the default size of Body font from 8pt to 12pt. We tried to change it from email client templates. but on saving it is coming back to original 8pt. Can...
where can we configure the Error message when clicking the move attachments button
where can we configure the Error message when clicking the move attachments button on agent workspace. Please assist me on this. @Community Alums @Ankur Bawiskar
