Is it possible to show expired articles on knowledge Home page
Hi All, I was trying to show expired articles on Knowledge Home PageSelf Service -> KnowledgeCould you please guide me with the configurations
Forum Posts
How to set the default page as sp portal
Hi All, I have a requirement to show portal based on roles.If user has snc_external_role then only they can se csm portal and rest user can see sp portalI tried some articles but nothing is working. And right now it is only redirecting to CSM portal....
glide.entry.first.page.script
HiWe are using the system property "glide.entry.first.page.script".I think it starts when I login and calls the script include that is set in the value, but I can't call the script include when I log in from the portal.You can call it if you are logg...
Resolved! What is Cloud API Discovery?
I received the notification below, but I don't know what the Cloud API Discovery function is.What is Cloud API Discovery and how should it be used? Cloud API Discovery feature deprecationReview • Take action by September 2024Our records indicate that...
One Common Mistake that Hinders to Fully Understand the ServiceNow Platform
I want to help you avoid a common misunderstanding of what ServiceNow is as a platform and what it is not. C levels who have reached a certain experience commonly say that all software solutions are the same and the only difference is the cost and th...
Resolved! client script to hide form section
Hi I am writing a client script to hide a section tab on the form if the user dosnt have a specific role. If they do have the role show it. My script is not working function onLoad() { if (g_user.hasRole('training_bureau')) { g_form.setSect...
How to Display Knowledge Base Articles Nearing Valid To Date
I want to be able to run a report which can show me which knowledge base articles are nearing their valid to date. Would be good if I could select different timeframes for example 60 days, 30 days, 14 days and also passed valid to date. Does anyone...
ServiceNow access request automation
Hi All, I would like to automate ServiceNow access requests. This is the situation. While placing a request, we take/collect "Model id/Mimic person name" (variable name) to replicate the requested person's access. However, the model id person may bel...
Where to configure help text/hint in workspace
Hello SN TeamI have story to configure hint text in workspace, can you please help how can we do it.if not then is there any official document from ServiceNow for it.@Community Alums @Dr Atul G- LNG
Unable to set system properties programmatically via Script Includes
I have two custom fields on a Service Catalog Item which are single select dropdowns On load of the create page, a Catalog Client Script is called, which calls a Script Includes script, which calls a third party API to get data to populate the dropdo...
Use this Technology to Seamlessly Extract OCR with ServiceNow DocIntel
I want to give you the secret key to seamlessly extract data inside the OCR. My clients have been raising concerns about failing OCR technologies and waiting for more than 15 minutes resulting in a cease of function. Quite disappointing for a company...
Resolved! Missing images from WYSIWYG data when copying or migrating.
In production we have data certification displaying images just fine but when we cloned prod to LLE the images fail to load. This problem also occurred when I copied the data from a kba to the data certification schedule definition. When copying from...
SNAF - LAB Explore HR Case Management - TIP
If you are doing the SNAF and is not able to see the HR Case Management>All HR Cases > All, you need to install the:Human Resources Scoped App: Core plugin and demo data. In the documentation they said that is pre-installed in your Student Instance, ...
Resolved! Email notifications for incidents with no updates
I'm having some issues trying to get my email notification to work. I've created an event, created a scheduled job, and created a notification (none of this is OOB). I'm not sure what I've done wrong but I check the email logs and it never creates an...
Automated Test Framework (ATF) release notes in Washington DC release.
Its just an article not a question. The ServiceNow® Automated Test Framework enables you to create and run automated tests to confirm that your modified instance works after an upgrade, during application development, or when deploying instance conf...