Hi all,I have related list in RITM which shows related kb articles attached to RITM, So when ever user clicks on kb article from related list it should directly open published artcile instead of opening kb form in new window.This screen should be av...
Hi,there is possibility to calculate totals for each column within a list in ServiceNow:It is done by Context Menu "Configure List > List Calculations".My question is: where is the logic responsible for drawing these values under list? It there some ...
Hi all,I have got a requirement: KB article should directly link/point to an external URL.Details:When an end user clicks on a KB article in Knowledge base, he should be directly redirected to an external link rather than opening the KB article in Se...
Hi Experts, I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. Their records are created on servicenow using the okta, and th...
Hello, i want to create a functionality using which external customers can add new tags on a record producer form available on CSM portal. As of now, i've been able to create a field called 'Testing for tags' which references the Label table and show...
Hi,I’m seeking advice on using meta tags in ServiceNow HR Knowledge Articles. Given the varying recommendations from older sources, I would like to understand the best practices for 2024. Specifically, I have a few questions: Ideal Number of Tags: Wh...
Hi,I have two reports of same configurations. One is type column and another is List. The column one is visible but List type is not. Getting this error.
I am getting below error message while impersonating one user i:e BCM Admin user remaining users are working fine! How to troubleshoot this issue!Perviosuly, we have not seen this ERROR message from yesterday after 7PM IST onwards this error is appea...
I am from India(Mumbai) with 6 years experience in different ServiceNow modules, specially in discovery and CMDB looking for learning path for module Architect.also, how want to know how to be part of ServiceNow as freelancer of fulltime.
I've created a new variable editor for HR Case tables and I've added it in the Workspace view to make it visible in the HR Workspace. However, I'm having an issue in repositioning it. I want it to appear before the Comments/Worknotes section, but I c...
Hi All, we have a visual task board that we add incidents to when we believe they need to be escalated. I would like to get an email notification when an incident is assigned to the VTB. Thing is, these incidents are assigned to different groups and ...
I have several Score reports on the same table. I want to add list drilldowns to them, with only some fields in a particular order. I don't want to add the drilldown and customize the fields for every single score report. Since the drilldown has the ...
For later part of the day today, instance was very slow and requests submitted were getting stuck.did anyone face this issue ? Has ServiceNow acknowledge that some issue with the platform ?
In my requirement, actually there are two SLAs needed to be attached to my catalog item based on a variable. That variables has 10 options. If its option A for instance, a 5 Day SLA should be attached. If its any other option other than option A, a 2...
Hi All, Can you guide me on this, with which license of vancover version of servicenow knowledge role is available?where can i read or get information on this? Please share links. Thanks,Sandhya Shinde.
