Would like a measurement put in place for the following:Count of instances an article was used as assistance to a ticket (from INC)# of KB articles attached to ticketsBoth these are triggered when user clicks 'This Helped' and 'Attach to Incident' fo...
Hi all,I would like to bring to your attention a recent requirement that necessitates the restriction of user permissions, including those of administrators, with the exception of the "security_admin" role. The objective is to prevent all users, asid...
Good afternoon everyone Please assist me in getting the following done, I am on Washington release of SNow: We need to integrate with SOAR. They want to automatically create a service request in ServiceNow and in that request they want a text box in...
Consider the following code var pastDate = new GlideDateTime("2020-04-16 20:00:00");var currDate = new GlideDateTime("2020-04-17 20:30:55");var dur1 = GlideDateTime.subtract(pastDate,currDate); My expectation is since the difference is 24 hours plus...
Good Day All!We have a user who has asked if there was a way to prompt users for confirmation when removing a tag from a record. Is this possible? TIA!
Hi, I noticed that MetricBase plugin has some issues in my PDI running on Tokyo version. Here is my instance URL: https://dev119117.service-now.com/ After checking the stats, I see some issues on MetricBase plugin connectivity. Due to this I am unabl...
We have loads of email release incident tickets come into us from shared mailboxes which then get logged under the Guest caller. A lot of these tickets are getting closed under Guest which from a reporting point of view is not good. Would anyone have...
Hello folks,I was not able to figure out the issue described in the title. What follows is the actions I took: I tried to update an existing record in Discovery Schedule table by using Import Sets. I first exported an Excel file of that table, then e...
Hello, I have used SN Utils in past companies with no issues, but all of their urls have been similar to: https://[company name].service-now.com The company I have recently joined has a completely different style url: https://enterprisenow.[company n...
Hi, I am making some UX Lists and I want to use the "Between" Condition and I am wondering if it will include things on the two dates I select, or if it starts after the first date and ends before the second date. For example, if I have:Will somethin...
I have completed a number of short courses today and earned badges, the first has been recorded in my profile and achievements but not the others. Why am I not seeing them?
I have huge number of updates in update set. I wanted to add the decision table in new update set, is there any way to capture the entire decision table to update set.Thanks in advance!
Hi, Looking for clarity around license usage, we have several non fulfiller users in the system, but they need to approve RITM's which would require approver_user role. Does this role consumes license ? there are mixed post around it on internet.
I want to update my legal First Name in Web Assessor account how?
I am developing a catalog item "Create Access" which has 4 variables in form level "User Name" , "Email" , "Duration" , "Description". I am also created another form "Create Access - Child " with same 4 fields which will be generated as a child to "C...
