Hi,I want to hide the standard template in a specific knowledge base, so that users are only allowed to use a customized template in that KB. At the same time, want to keep the standard template available for other KBs. Other articles mention this is...
I wanted to point out the two biggest mistakes in navigating around the ServiceNow Platform. Unfortunately, these mistakes are common. And not only it is common, but they’re hard for beginner users to break. So first, I’m going to point out what the ...
Hi Guys, I have updated the system property for sn_km_portal.glide.knowman.serviceportal.enable_redirect to true as per https://www.youtube.com/watch?v=m9ZwsEw4NlE&t=1s Whenever I open an article, there is a ServiceNow logo showing, how do I get rid...
As a ServiceNow Certified Instructor, I want to talk about the best practices for managing users in ServiceNow. I see a common mistake when a user is created, ServiceNow administrators tend to add roles directly to a user. It is not only a bad habit ...
I am noticing when I change the stage from the Update Record action that I have multiple records of the same name. I would love to clean this up but I am having a hard time finding where these records live. Anybody know?
I am using Washington DC version. Email is sitting in 'send/ready' state always. How to make it default to be in 'sent' state.'Email sending' is enabled in the email properties
In our current workflow, if a user makes multiple changes to a KB in a row, it can result in multiple published versions because of how the approvals come through. For example, KBXXXXXX was modified by an user on 4/9 and submitted for approval. Then ...
Hello All, I have a scenario where the one of the VM model has been wrongly set to 'create asset records' during asset and CI creation which ended up creating both assets and CI. But in this case, we are supposed to have only CI records and not asset...
Hi, I have a question. What's the difference between a partner instance and a PDI? I get that a PDI is a personal instance however, I saw somewhere we can have partner instances. Does it mean we can have a partner instance (obvisouly not a production...
Create a new HTTP requestSet type to "Post"Set URL to https://[INSTANCE_NAME].service-now.com/api/now/attachment/uploadAdd these headers:Accept = */*Content-type = application/jsonSwitch to body tab, set to "form-data"Add these to body:table_name = [...
Hi All, I want to add a new item "Preferences" to the user profile drop down in employee center portal.Once I select that, it should take me to "user preferences" widget. Please help me achieve this. Thank you.
I am trying to change the Employee center Logo and it doesn't seem to be captured in Update set. How can I force it ? or does it have to be uploaded manually in each environment?
Got a couple questions regarding generate tests:1. Where are the presets saved?2. Is there a way to have the Generate tests page have some fields default to certain value. Trying to figure a way to trigger the test generate automatically after a clo...
There are six styles you can choose for ordered lists in the HTML editor that we use when editing knowledge articles. I would like to be able to format outlines like this:Top level itemNested itemDeeper nestingAnother nested itemAnother deep itemThis...
