Flow designer EC2 spoke actions to launch instance

Nested Resources - CMDB

Is it possible to create a nested (Child) resource in CMDB?We are leveraging the new API CI Class Model to configure API resources in CMDB. We have a situation whereby an individual URL path fragments are themselves resources, the API definition shou...

Displaying SN on TV Monitors

We are being tasked with displaying Service Now on hallway monitors so we can display a dashboard for our IT Operations.   We would like to display severity 1 and 2 issues, high priority problems, and outage information.   We would like any new docum...

RITM state as Work in Progress if any of its task is closed complete or work in progress using FD

Hi All, I have a requirement to set RITM state as Work in Progress if any of its task is closed complete or work in progress using Flow designer. I tried this. This is not working. Please help me.Thanks,Sam 

Visual Task Board

Hello ServiceNow Community, When it comes to the 'due date' shown on the compact card view, does anyone know the conditions causing the 'due date' to be visualized as red font to indicate the task is overdue? See example below:  I get that it comes f...

How can i make multiple choice variable by default empty.

Hi Team,How can i make multiple choice variable by default empty(not selected any thing)Regards,Balaji Chara

Knowledge Base - User Criteria at the Category Level

Hi All, We have the need to restrict the access to articles in some specific Categories on a KB. I´ve checked that there are user criteria for KB or Article.  Are there any other possible way to restrict it to category? Thanks a lot, Michele

ServiceNow Virtual Agent option

I have installed VR option in our instance. How keep our IT Engineer is active to respond on the Live agent option? Do I need to add any role? I didn't see any option  

KB Icon is not available for users but is available for ITIL users

I have recently started with a new company and there is was only one KB for ITIL users. I have created a separate KB for employees. I have tested an employee's access to the kb via url/KB.However the KB is not being shown on the Service Portal for en...

Config filter UI on Mobile

Assist me in ensuring that users cannot easily add new conditions when interacting with the filter field. I can write script include or client script for this case. I want to fix_param same as UI Classic

How export attachment when export report?

FYI. How can I export attachment one or more when export report?

Teams Approval Notifications for Demand - how to strip HTML tags from business_case field

There is a script include called "MSTeamsApprovalNotificationUtil" I added the following code to add those variables to show up on the approval card.It all works great accept that the business_case is a HTML field and it shows up with all the HTML ta...

Email Client Template - Add ALL previous comments/activities to responses/replies.

Hello we are trying to attach a list of all comments on an incident to a reply from an incident using the Reply/Email button. I've already modified the Email Client Template, and I can get the LAST comment attached but we need a list of all the activ...