Hello All, We have approvals widget in service portal, where it displays the logged in user approvals. When user clicks on the approval record, the approver can see all the request details and approve it. We need to display the approval records for t...
Hi, I'm trying to join the cmdb_sam_sw_install and cmdb_ci_computer tables, as I need to consult the licenses assigned to the users' equipment. But the way I did it, it's not bringing any information.
Hi, I need to make an automation to send email if there is any error. we have the Integration with Events and via the Push Connector , we are getting the events . If there is any error how we will identify and send us the notification.
Hello, I am building an ATF for New Hire Onboarding Case which includes HRSD.There is a specific task in Default View in table 'HR Workforce Administration Case' where After entering the details of the user. After entering those details, we click on ...
We have one custom button in service portal to download data in excel which is having mismatched data in columns of excel this is pure custom widget script can anyone please help.as below highlighted columns contact1 and 2 having data so there are co...
Hi Team,in incident table there is one fwa field of type name value pair... pls check if we can add those fwa values there with attribute name in name part and its value in value part while create/ update incident, How we can .work in script include ...
I have a ui action for promitng an incident to major incident . If an incident is promoted to major incident then create a pop up to Approve this posting. In the Approval message, display the current Title and Summary that is pulled from the Incident...
In an HRSD record producer, I am setting the opened for and subject person field values same as a variable field from the record producer. The HR case is created with the expected updates on the opened for and subject person. However, in the case lan...
We are receiving certificate expiration message for certificate "vault.servicenow.com Root CA" and it's about to expired on 20/09/2022. I'm not sure if we need to manually renew this or not. If we'll have to manually renew this, how this is done and ...
Hi, I have 'Update Record' activity in the Playbook Automation Designer Activity. It allows the user to update one of the field by clicking on the Update button. This activity is optional for the user and if he doesn't want to update the field, he ca...
Hi Team, How should we manage new catalogue ITEM creation with-out admin acess. If possible how they capture changes in updateSet ? and Write Client scripts and UI policies for Catalog ITEM's? ThanksAshok
In service operations workspace , how can I move "change change request" button in "..." (which is in the corner) menu list?note: "create change request" also have some dropdown buttons, I have to move all these in "..." menu list
From Microsoft Copilot, I want my users to search and edit/update Servicenow incidents. Do we have a servicenow plugin available. With servicenow graph connector , we can only get details of incidents from Servicenow, but i want to update them from c...
Unable to submit HR Case as unauthenticated user from ESC Portal.Made the ESC Portal publicCreated a public homepage.Cloned sc_cat_item widget and made it public.Created a HR Case Record Producer with public user criteria and one text variable and ad...
Hi all,I've been fighting the platform for this business need for weeks and keep running into obstacles every few feet. Following the ServiceNow documentation for the Microsoft SharePoint Online Spoke, we have it working. However, the key part that ...
