I'm trying to install the plugin - Playbook for Customer Service Management in my PDI to try out the new feature set for playbooks on the portal. But in anyway I'm not able to find the plugin in the plugins list.Any help here would be appreciated! th...
While trying to add Affected Configuration Items to a ticket, the Add Selected Widget does not show the records beyond 100 at the bottom as shown in the attachments. Please provide a clue about why it is, and how can it be addressed. Thanks for all t...
Based on the selection of category ,attachment has to be attached. For eg,we have attached 3 attachment in Record producer,based on the selection of category any one attachment has to be attached.Can anyone suggest an answer for the above query?
HI,I'm trying to change the record type label from 'Evidence request' to "XYZ". How do I go about accomplishing this?
Hello! A few days ago we encountered a weird error in our dev-instance where the HR Task states suddenly changed almost completely. From: To this: This creates problems in a few flows for example. After doing some digging I found that the "State"-...
In this screenshot, there are two sets of tabs, upper and lower. Is it possible to close the upper tab from within a UI action? I can only figure out how to close the lower tab.
HI Experts, would anyone of you know how to display the variable of type "label" in the variable summarizer widget and the approval widget ? Thank youAgathe
Hi I want to create an Interaction in workspace from an Inbound email. Anyone have experiences for this? Regards Giuseppe M.
I want to create an interaction record from email and then from interaction auto create certain tickets based off categorization, email body and the request coming in. Any recommendations?
Has anyone used the "Yansa's JIRA Integration Framework" on the ServiceNow store to integrate between Jira and ServiceNow? We are specifically integrating incidents and not stories so the Agile 2.0 integration does not apply here. We looked into the...
Hi All, How can i create a UI button in CI table ,and when i click on that ui button, we need a QR code to be generated for the respective CIs. thankssid
Hi All, Just trying to configure microsoft teams spoke to look up teams and channels, However when I try to test the spoke, it fails with error Unable to load connection with alias ID: xxxxxxx . I have already checked the flow is running as system u...
Hi Friends,We have custom app and custom tables that are not extends Task table.We would like to implement approvals and approval process for those custom tables, can anyone please help me with the process how we can do this?Since, it’s newly created...
We are unable to update comments from ServiceNow to JIRA by using Update Issue action and getting the below error.
Hi,One of our catalog items is to request the approval of a SaaS, eg Monday.com, ServiceNow etc. After these are approved, we need to record that service is approved and for who (eg only marketing dept etc). Historically this has been stored on a Con...
