Hi,One of our catalog items is to request the approval of a SaaS, eg Monday.com, ServiceNow etc. After these are approved, we need to record that service is approved and for who (eg only marketing dept etc). Historically this has been stored on a Con...
Hello, I have created a M2M relationship. I am also displaying the related lists on each table. The issue I am running into is, when I click the "Edit" button on the related list, I am redirected to the slushbucket. Once on the Slushbucket window, I ...
I have an interesting situation.I need to know the watermark of an incoming email.The below code shows that it does actually find my Ref:MSG### in the email.if (email.body_text.indexOf(/Ref:MSG\d+/gi)) { gs.log('found watermark');}However, my water...
Hi All,We recently updated admin pwd on our no prod instances and I manually updated the pwds on Remote Instances (Update Sources) so that we can retrieve update sets form dev -> uat -> prod. Please advise where are these pwds stored so that I do not...
I have created a checklist template. I created the template using Updateset to commit it to another instance. But Iam failed to commit the checkList template to another instance. Is there any alternate ways to move the template to other orgs ?
I have a requirement that when i have changed the assignment group of a incident a notification will be triggered to the manager of the oldValue of the assignment group which is getting change.notification will be like "incident num is already assig...
Hi.■ Situation.My company uses Vancouver Virsion from Service Now.We are developing a process that uses the notification function to send an Email to the table administrator when a record in the table is updated.Tests have been carried out on an inst...
I have a requirement that when i have changed the assignment group of a incident a notification will be triggered to the manager of the oldValue of the assignment group which is getting change. How to get this done
May I know why we have used this condition in UI actions.
Hi All,I have a catalog item contains a List variable and trying to pass all the email address into attendee Array.Object fileds in action but all values shows grayed out and trying to find a way how to pass the list variables into Array.Object field...
I went to Upgrade Preview but when clicking schedule upgrade it takes me to SN Support do I need to schedule PDI like Prod Instances?Thanks,Chad
Hello Everyone, I have a requirement that to send the approval request based on the user selected checkbox. Once the approval is rejected then I need to set the check box value to false. Can anyone please help how to achieve this. Jitendra
Hello I need an UI Action at core_company level that once clicked, will delete all records associated to the current company on the task, cmdb_ci, ast_service & sys_user tables. I've created the following UI Action function DeleteCustomerData() { ...
Hello friends, We are filtering some of our records/CIs using the Query Before Rules. However, there are few Service Accounts which need to bypass this Query before Business Rule execution. This is implemented using the filter/condition in Business r...
