Hi, I have a HTML which has a link to open a modal that has a sn record picket. When I select the picker and close the modal , an reopen again, the old value is still retained...How do I clear hte value on load of the modal? <a id="myLink" class="c...
Has anyone exported attachments from ServiceNow and moved them to an external database, also keeping the reference to the record? We have a table with several records, and we want to export them and their corresponding attachments from ServiceNow to ...
Hi Team, I need to update the workflow state field when any of the field get updated . I tried but facing that workflow we are using to publish article. After the approval the article get published and state changes to publish. After the but publish ...
Hi Team, Please provide your valuable suggestions from your past experience of executing something similar. I am sure we would have gone through these same set of questions with several ServiceNow customers.Many Thanks in Advance. Background - Custo...
I have a UI button Ready for delivery. This button should be visible only when the stage is in_progress. When user clicks on this button, it should update the stage to ready_for_delivery and hide this button. How do I do this? I am updating the stage...
I want to restrict ServiceNow from sending email to a specific email address or domain. Mail filters seem to only work on inbound email. How would I keep my instance from SENDING email to a specific address?
Hi when put an Incident On-Hold reason is Awaiting caller then the SLA clock is stopped. But when the On-hold reasons are Awaiting, Problem, Change or Vendor the SLA is in Progress only. So my doubt is the reasons are Awaiting, Problem, Change or Ven...
Hi All, I am working on robust transformation and faced an issue while loading data with it. Can we load an entire row data into different tables using a conditional script in entity mapping. For eg. I have 4 rows in sheet. I need 2 rows go into ta...
I know that I can enforce MFA since San Diego by using the Adaptive Authentication Plugin as already mentioned by @Randheer Singh in his excellent post. I was wondering if there is any way to configure the step-up authentication on the Identity Prov...
Call outs on Guided Tours am creating a guided tour and do have the proper admin rights, however, when I drag the box to the field type in what the step is and click save nothing happens. Stays at the box. I can click cancel and it goes away. I...
Hi community, I achieved to redirect users with a specific role to the Service Portal when they access the instance trough the base URL. However, if the user changes the URL with a specific path (e.g.: https://instancename.service-now.com/incident_...
Unable to add multiple created user in List collector: if I try to add an existing user I'm able to add multiple users:
I need to fetch the sysID of the HR case for a record producer submitted using client script. Using this sysID i am checking if the attachment has to be added while submitting the form for which i am gliding the attachment table.
Hi,I have one query related to service portal and i m new to portal thing.Assume there is one portal called 'ABC' .Now that 'ABC' Portal has moved to different platform.So when the users visit 'ABC' portal, We need to show 'Click Here' ,When user cli...
Hi, As part of my requirement I need to display the Knowledge base/pages from Confluence in the ServiceNow. As part of this integration, I have set up the Confluence cloud spoke, which resulted in successful installation of Confluence spoke at Servic...
