Forum Posts
Export Sets | JSON Format | Is there an ability to split records onto their own line?
When a JSON format export set is created, the entire contents of the export is on a single line. For large exports, especially at table that has a lot of fields, the single line will be quite large and causes issues with downstream processes trying ...
Identify Scheduled Jobs not scheduled to run
We've noticed a couple of cases recently where new scheduled jobs have not been running automatically but run as expected when you execute them manually and came to discover that scheduled job need a record in the sys_trigger table in order to run on...
Knowledge Management (KM) Implementation (Course) Task: Translation task routing
Hello, i am having some trouble getting through the last task for the Knowledge management Implementation course.this is the task:Instructions: Your customer requires a task to be automatically created and assigned to the Knowledge Admins user group ...
how to add company logo to articles in knowledge management by default?
Hi, Am trying to create a default template to the articles. I would like to add our company logo to all the articles related to particular knowledge base, so that end users can see our company logo when they view articles. Would someone please provid...
unable to create a new password type field on sys_user table
we have requirement to create an password type field on sys_user table with different field name, but column type is not showing the password as option. Please suggest.
Rest API Escape need to allow special characters
Hi all, I have a RestAPI in my flow, i need to allow it to send special characters such as " and \ .Either this or i need to be able to remove them from the input ( all strings).Any idea how i can do this?Example of a payloadError im receiving
Image Preview outside servicenow instance in an application
I would like to see my profile picture preview in my react application rather than downloading it in my machine. the GET request for the file url is giving some data with status code 200 but not sure what. how to preview the image? help required
Resolved! Check if AssignedTo has role
On a field condition, if the assigned_to does not have a specific role, we'd like to clear the assigned_to value. If the assigned_to does have the role, we don't want to clear the value. This is being done through a scoped app. I've taken some sugges...
Resolved! ITSM
1)Which system properties controls the software model display names??2) which system property used to configure the list of change fields that are copied from the originating change??3) what needs to be changed if additional fields needs to be mapped...
ITSM
1) which of the following service catalog variable types are not supported in mobile interface HTML, Label, UI page, Lookup select box ?? 2) what are the four elements of trust worthy CMDB data ?3)To define stock rules which role is required ??4)In ...
Service Portal: Widget not allowing more than one TinyMCE Editor/ Rich Text Editor (sp-tinymce-editor ) in Service Portal after ROME upgrade
After upgrading to ROME, we observed a strange issue with Service Portal's tiny-mce editor In a Widget if we have more than one <sp-tinymce-editor> anything other than 1st one is not getting displayed. Steps: 1. Go to Service Portal Widgets -> Creat...
Resolved! system Adinistrator password reset
Hello!I have to reset password for system administrator account and I go with instruction :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122424 But whenb try to log I get error massage like password or user id is invalid. do...
gr.initialize() in loop to update records
Hello friends, I came across a scenario in which I need to update multiple incident records and came up with below script: var gr=new GlideRecord('incident'); var a=['INC0010002','INC0010003','INC0010004','INC0010005','INC0010006','INC0010007']; for...
document viewer issue
Hi Team, We have enable document viewer in our dev env so that the users can view the attachment, by default I can see that when you click on the document it downloads the file instead of viewing it. This seems to be an OOTB behavior. We can see a 'v...
