Hi everyone! I’m looking at the OOTB Onboarding HR case in HR Agent Workspace. In the playbook, I can see both HR Tasks and child HR Cases displayed as part of the lifecycle.In my client’s instance, the playbook only shows HR Tasks - the child HR Ca...
Hi everyone,I wanted to share governance patterns that may help teams exploring end-to-end automation for ServiceNow delivery (not a sales post).Disclosure: I’m affiliated with Humanize (we built this). I’m posting to get practitioner feedback.Scope ...
Hi, I am getting this issue, and I am not able to resolve it with a cross-scope record. Any ideas on what I am doing wrong? The issue:This is my cross-scope record atm:
Hi Community, In the flow designer, I would like to pass the 'encoded query' as condition whenever I use the "Look Up Records" action on the Incident table. I used the toggle to use the scripting for condition/filter and added the following script "...
Hi,the sample data given in the docs.servicenow.com states tha following parameters:Syslog-server, assumed to be in fqdn format.Mid-server to use: I don't understand this parameter format?- Is it supposed to be mid.server.<your-midserver-name> or is ...
Hi Expert,I know we can use GlideRecord we can use in client side but i want to know what the harm is using it in client side.
Hi Everyone,Our Requirement to Setup New entry for the Service Operations Workspace Home "Upcoming section"Name: Incidents not updated recentlyCriteria: Active and unresolved Incidents assigned to the agent that have not been updated in the last 7 da...
We have a requirement where attachments on Change Requests and Change Tasks must be frozen (i.e., no changes or deletions allowed) once the record reaches the "Authorize" and "Authorize Implementation" approval gates. This is similar to how other fie...
I have installed Vendor Management plugins (both Risk and ITSM) in a fresh Yokahama PDI. On opening the Vendor Management Workspace, an error appears (see screenshot). The table 'sn_app_insights_execution' does not exist, and is being called from a r...
I'm facing a peculiar issue since moving to AI Search in my company. We have a couple of categories and subcategories available in the Knowledge base. We want to present the new AI search arcticles in the modern view but I realized it's only showing ...
Hi all, May I know the pricing document for ServiceNow was charged by yearly or monthly? We've found the information related to ITOM Discovery.Product Name: PROD14997 - IT Operations Management Visibility - Subscription Unit v2Price: $12 per SUIs it ...
Hi,In a custom application, I have a field that references the company table. I want to be able to change the view of the list that pops up when a user performs a lookup (aka, clicks on the magnifying glass icon), but only for this specific form.I un...
I want the “Related Articles” widget to only show articles in the portal language I’ve selectedSo that I don’t see or access articles in other languages. How to achieve this. Please support.@hvrdhn88 @Ankur Bawiskar @asifnoor @Jaspal Singh @Alex Coop...
How to add Add Header & footer & Link into a knowledge article custom template in Zurich