How to add additional predefined ranges to Date Filter for Workspace Dashbaords?

Hello PA Community, I am on Utah release and using the new Date Filter option available for Workspace dashboards. I want to add additional relative date ranges for end users to select e.g "Last Fiscal Year". It looks like the Business Rule named "Get...

How to populate Approval type and short description in Sysapproval table

I have a requirement to show approval type and short description in Sysapproval table when user raised a requested and RITM has been created and goes for approval. We are using Flow designer.

Flow Designer - set Stage value by script

I'm trying to programmatically update the Stage for a Request Item in Flow Designer. My issue is that it appears you must manually set the stage using the visual controls in order to get it to function properly. Key points: The normal way to set the ...

How to normalize email domains before user resolution in inbound email

Hi,I have a scenario where few employees has two mail ID,*@company.com         *@XYZ.company.comFor few only one ID is stored in sys_user table, eg :  ABC@company.com is present in sys_user table and ABC@XYZ.company.com doesn't exist in sys_user tabl...

Unable to insert record in group member table through flow designer

I have a flow designer developed for AD integration with Servicenow through AD spoke While trying to add user to group in Servicenow instance after adding the users to the AD group I am getting an error that says "Error occurred while inserting recor...

How to update the incident ticket at target instance via flow designer integration hub

Hello,We have created Flow designer and custom action to create incident ticket on target instance. So, whenever any ticket is created on source instance same ticket should be created on target instance and it is working fine, but we are not able to ...

RTE Entity Operations - Is Conditional?

We have ivanti integration to import assets into our CMDB.  We have a daily Scheduled Import which runs overnight, one for Servers and one for Computers. The import works by connecting to Ivanti SQL Database view via a mid server, and pulls data into...

Switching out to Classic UI

IntegrationHub - Remote Process Sync - Syncing attachments

I have setup and able to exchange Incidents using IntegrationHub's Remote Process Sync. I have a the Inbound and outbound Flows working to update the "attributes". I have started to work on the syncing the attachments I have looked at this documentat...

How to normalize email domains before user resolution in inbound email

Hi,We have a scenario where employees have 2 email domains:*@ABC.com(stored in sys_user.email) *connect.ABC.com (not stored in sys_user.email)When user send email through @connect.ABC.com, ServiceNow doesn't recognize them and treats them as Guest.I ...

m2m table vs. list field for many-to-many relationships

Hi,I'm curious about the potential advantages / drawbacks of using list (glide_list) fields, or m2m tables, to facilitate many-to-many relationships. To me, both provide similar functionality, but in a different way. For example, a m2m table record w...