Can we import PDF as Knowledge Article ?
Hi, Is it possible to import PDF's with images as knowledge article's body ? Regards, Ayush Saxena
Forum Posts
Resolved! In-line .PDF display in Knowledge
Still waiting on some way to natively display .PDF files within a knowledge article. I know there used to be an app on Share that would handle this, but I'm not finding it anymore (and I think it got deprecated). Currently, I'm having my user base ...
javascript void(0)
please guide me step by step as I shown in the screen buttom left I am seeing javascript void(0) just to let you know javascript is enable in my chrome and in compter setting.
Resolved! Where do we set the glide.cache.disabled.criteria_cache property to equal True
We are currently setting up a User Criteria based on a field attached to the user profile for Country. This is all working in the first instance but if you change the country against the user, the Service Catalog doesn't update until you clear the ca...
Resolved! How to Create Notifications in ServiceNow: A Beginner-Friendly Guide
Introduction Ever felt like you’re missing updates in ServiceNow? Notifications are here to save the day! They’re the little nudges that keep everyone informed about what’s happening, whether it’s an incident update, a task assignment, or a major cha...
Resolved! How to Create a Service Catalog in ServiceNow Using Catalog Builder: A Beginner’s Guide
For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...
How do I use SNOW CSS includes to create a consistent style between KBA templates?
We have templates that you can apply to new Knowledge Base Articles and those are stored as HTML code with various styles. I'm trying to convert the styles to an external stylesheet so we can modify all the templates via the one stylesheet (instead o...
Cisco FMC Integrations Servicenow
/Has anyone done a integration with Cisco Firepower Management Console with ServiceNow? Request to automate the adding of ACLs etc with approvals of course from network engineers.
approve reject link in email client template
I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?
Resolved! Add SSL certificates for the MID Server - Article
You can add certificates to the MID Server to communicate over SSL/TLS in one of two ways:Add certificates directly to the bundled JRE TrustStore file, using the following procedure.Specify a different TrustStore file for the MID Server to use. For ...
How apply CSS syle to sys_template for Knowledge article?
Hello @all I have created a sys_template and added html with inline css but it didn't worked.When I apply the template and then after some modification saved the form then it removes all css formatting from body.If anyone has any idea on this please ...
Resolved! Certificate renewal with internal Microsoft CA
Is it possible to configure certificate renewal tasks, with target to an internal Microsoft CA?
Destination of links to attachments displayed in AI Search results
To display attachments in AI Search results, I've selected index_attachments = True in Knowledge's Indexed Source.In “Field Settings & Mapping,” I've mapped ‘text’ and “short_description” to the same field.When searching the portal, attachments appea...
Resolved! Dot walking through multiple tables in client script
I am trying to dot walk through multiple tables in an onChange client script on the Incident table. When the Caller field on the INC form changes, I want to reference the sys_user table to see what department the Caller is in. The field that I am...