There's an app installed in our instance, "PagerDuty Platform for Real-Time Operations". I need to uninstall the app, but I can't, presumably because an update is available. I don't want to update an app that I want to remove. Is there another way to...
Hi, I am trying to allow editing of the due date field on Task Cards in a VTB. The field is currently greyed out. Can anyone advise how to make this editable by both myself and other people? Example screenshot below.
Scenario: Recently upgraded a Utah Dev and Utah QA/Test instance to Vancouver Patch 5. About 2 weeks later when UAT completed, went to schedule Prod to upgrade to Vancouver Patch 5. However, during the 2 weeks prior, Patch 6 was released and Patch 5 ...
We are converting workflows over using Flow Designer. We have multiple things like inbound actions, the Mobile Agent, and Service Portal that are using the Workflow Activity field on the approval tasks. Flow designer does not see to give us that opti...
Hi All, I have a requirement to add an attachment in the catalog item so that user can download it.I checked some community links, in which it is mention to add macro. But the macro type is not visible in catalog item. Please help. Thanks,Sam
Hello Community I have a catalog item in ServiceNow that includes a question offering 'create' and 'amend' options. When I initially selected 'amend,' certain questions were displayed based on the catalog UI policy. After choosing a specific item, 'U...
Hi, I need to send email form flow and that email need to take variables from catalog variables. Now we have discovered that if variable(multi line text) contain line brakes (enters) then on email we don't see line brakesmultiline text example is:tes...
I am trying to do a simple API call to update an approval record on the sysapproval_approver table. Using API Explorer, I have PUT https://*******.service-now.com/api/now/table/sysapproval_approver/8f0cc504873ecd109d87ba6f8bbb3575?sysparm_fields=st...
Hello Everyone,I'm working on a requirement where I need to convert a non pdf document attached to a variable to pdf and attach that pdf to ritm generated after raising the request.When I'm trying below script it is creating an attachment id which is...
Hi AllCan somebody tell us some info or best practises running Discovery in the production.How do we handle the duplicate CI data populated by discovery and slowing the production system and the data quality.Is it okay to run in stage rather in produ...
In ATF if test runner opens a form in new tab then cannot we capture the record which we fill in that new form. Please see below forms Below form is opening in new Tab. so whatever record we enter in below form can that be captured in ATF ?
Hi all, I was exploring running reports on remote tables in my PDI and encountered a problem on it. I like to see if anyone faced this problem before and what workaround did you use. The problem I encounter is that that a score type report on a remot...
Hi All,I am working in JIRA-Request Management integration.I have created flow designer when RITM is updated.I have added one action to add attachment in JIRA when attachment added in RITM.But it is coping all the attachment instead of coping the las...
I have a rule that assigns a role when a user is active and when the employee id is not empty But when these two parameters are not met, the rule is adding several users in pending approval to the role, who are the ones that do not meet the condition...
Hi Everyone, I want to hide a catalog item from users who already raised a request from the catalog item once. I have tried user criteria scripting, business rule, catalog client script nothing is working for me. Can you suggest me how to achieve thi...
