How do you disable a service portal?
How do you "turn off" a service portal? We've rolled our own and want to turn off the default "sp" portal.
Forum Posts
Resolved! How can I track views of the soon-to-be-deprecated OOB Knowledge homepage?
Since the OOB Knowledge homepage - /knowledge_home_launcher.do - will reach end of life with the upgrade to Yokohama, we'd like to see how much it's being used. We'd also like to know if people are using it to write KBs or to import Word docs to cre...
Inbound email attachment Flow Designer not triggering for external users and users with limited role
Created a Flow Designer for Inbound email attaching the attachment on the record. Everything seems to work fine for internal users. Email comes in, flow is triggered and file is attached to the record. However when inbound email comes from external u...
In sys_user_has_role table, when inherited field is set as true. Then granted by field is show the group name . But it is coming empty. Please can any one say why is this happening ?
In sys_user_has_role table, when inherited field is set as true. Then granted by field is show the group name which is granting the role to the user. But it is coming empty for all the entries. why is this happening ?
Resolved! How to pass dynamic values to single run script based on if condition
Hi All, I am having multiple if conditions such as if Keyboard needed is selected as Yes, then in the run script , I want to consume a keyboard record and assign to requester.If mouse needed is selected as Yes, then in the run script , I want to cons...
Wrap / Hover-over / Or Reduce size of Report Title in Widget on Dashboard
Titles of reports are automatically 'cut' to fit the one line available when the widget is displayed on a dashboard. This becomes especially troublesome when the dashboard is viewed on smaller screens, such as a standard laptop screen. I try, as much...
Resolved! Licenses required for my Now instance
Dear Now community,I am wondering what licenses I'll need for a new now instance so an implementation team can do their work. Planned is to set up different modules one after another so we'll start with a Service Catalog, Data Model and CMDB, then we...
What are the 3 types of script include and their uses in simple language.
HI All, I Know there are 3 types of script include but can you anybody explain them in simple terms and their usage/purpose. Please help.
Meta tag search is not showing in portal search results for a catalog item
Catalog Item - Image showing where the meta tags are defined in a catalog item. When entering the meta tag keywords in service portal search bar; the catalog item is appearing in the predictive search dropdown but not showing up in final search res...
Agent Workspace List does not display Image
Hello Folks, I have a table which stores images (of meeting rooms) as an "Image" The table structure is However, when a "My List" is configured in Agent Workspace to show the meeting rooms, the image is displayed as an .iix. I've tried setting up...
Resolved! Prevent duplicated records using Flow Designer
Hi, I need to prevent an inserted/updated in the cmdb_ci_business_app table when the source system and source system id values already exist in the table. This must only be taken in consideration when the source system and the source system id fields...
Create Request UI Action from an item record
I have a client that wants to be able to create a request from within another requests item record. I copied the Create Request UI Action from Incident and added it to the item table. It works to the point where it generates the request but fails to ...
How to Add Announcement in ServiceNow Backend view (Not via Service Portal)
Hi everyone!Is it possible to post an announcement in the back end of ServiceNow? We will be upgrading the system from Quebec to San Diego and we want to post an announcement in both back end and portal about the system downtime. If this is possible,...
Workspace Script Issues
Hi Team, I have to setup some custom UI actions in related list of table. But I am facing issues with below: 1. g_list.getChecked not working in Declarative action assignment - client script. I am using below code to get the sys_id of records which a...
Resolved! Count how many times a specific word is in a string field
I have an integration what is raising a catalog item, and here I would need a business rule to count how many times do we have a specific word in the variables called "External Description". I can fetch the value from that variable " var text = scReq...