Hello, We're gearing up to start using Data Certification and as we do that I need to update the notifications for branding consistency. I've found that the trigger for multiple Data Certification notifications ('Certification Task Inserted" for exam...
What is the best practice for removing Affected CIs and Impacted Services that are no longer open/active? I'm attempting to archive affected cis and impacted services. I know I could create a flow, but I was curious about other options. Could someone...
Hi there,I'm trying to create a flow with the "Flow Designer", that automatically closes Incidents that are for a 6 days On Hold with reason "Awaiting Caller". I managed to setup up the following configuration (in order):1.) TRIGGER AT INCIDENT where...
User is able to create report. But when he opens existing report, there is only run button but no save button in new UI. In classic ui "save" is disabled. User said it was working before. Appreciate any pointers to what to check to get "save" button...
Hello all, I have admin, knowledge, knowledge manager and ITIL roles. Unfortunately I am not able to RETIRE published articles. I can retire and delete UNPUBLISHED articles. I have also tried to put an expiry date for tomorrow in the published arti...
Hello experts,We have encountered some case wherein after logging in, the welcome page was loaded as seen in the transaction logs. What I know is that this is not a very common occurrence for our instance. What could be the possible reason for this?R...
Good Day Community I am trying to configure Infobip as a Multi-factor authentication provider to deliver SMS OTP. I have the Infobip Provider Configuration on the Mult-factor Authentication Providers Table:I have edited the script include and inserte...
How to Change Work Note and Additional Comments Default Value?I understand that it is not strictly a default value, but I would like to know how to change the wording in the screenshot below."
Hi is it possible that an email notification is optional and it is always disabled by default in the Notification Preferences and can be enabled by the users if needed?
Hi everyone!I want to configure the URL for exact match. Currently, when I click on exact match, the page redirects to id=kb_article_view as shown in the image. However, I want it to redirect to id=kb_article.Thank you!
We have a flow that is that is triggered by the state of on hold and the on hold reason of awaiting caller. As part of this comments are mandatory but are not part of the conditions of the flow. Recently I noticed that an incident that was older then...
Hello, Is it possible with just the use of ACLs to allow a user to edit a field on the list view, but have the form view as read-only?
Hello people,I wanted to ask a question about auto numbering and what the best approach would be?I have a use case in which I want to have auto numbering enabled in different tables (HR case, knowledge etc.), but when a new form is loaded, the system...
Hello All, We have a requirement where client wants to preview documents which are added as attachments in the ToDo tasks list in portal. OOTB, we have options to edit, delete and download. Only for image type attachments preview option is available ...
Can someone tell me how to go about fixing this issue? Thanks,Muhammad Faisal
