Disable/hide export context menu on the form
How to hide the export context menu on HR Profile form when the login user has only HR Basic role, I can only allow HR Admin to export.
Forum Posts
Resolved! restricting a date field
Hi helpful friends!reposting this...I've gotten help already (thanks guys!) with several codes that I could not get to work properly and have gotten my head pretty spun around jumbling 3 different solutions, which again unfortunately I could not get ...
Resolved! PDI is not available
Hello Members I have a issue where my PDI is not available for me n it's asking me to request a new PDI all of a sudden. Can anyone help me with the info if this is some glitch n I will be able to access my PDI in some time?
How do you disable a service portal?
How do you "turn off" a service portal? We've rolled our own and want to turn off the default "sp" portal.
Resolved! How can I track views of the soon-to-be-deprecated OOB Knowledge homepage?
Since the OOB Knowledge homepage - /knowledge_home_launcher.do - will reach end of life with the upgrade to Yokohama, we'd like to see how much it's being used. We'd also like to know if people are using it to write KBs or to import Word docs to cre...
Inbound email attachment Flow Designer not triggering for external users and users with limited role
Created a Flow Designer for Inbound email attaching the attachment on the record. Everything seems to work fine for internal users. Email comes in, flow is triggered and file is attached to the record. However when inbound email comes from external u...
In sys_user_has_role table, when inherited field is set as true. Then granted by field is show the group name . But it is coming empty. Please can any one say why is this happening ?
In sys_user_has_role table, when inherited field is set as true. Then granted by field is show the group name which is granting the role to the user. But it is coming empty for all the entries. why is this happening ?
Resolved! How to pass dynamic values to single run script based on if condition
Hi All, I am having multiple if conditions such as if Keyboard needed is selected as Yes, then in the run script , I want to consume a keyboard record and assign to requester.If mouse needed is selected as Yes, then in the run script , I want to cons...
Wrap / Hover-over / Or Reduce size of Report Title in Widget on Dashboard
Titles of reports are automatically 'cut' to fit the one line available when the widget is displayed on a dashboard. This becomes especially troublesome when the dashboard is viewed on smaller screens, such as a standard laptop screen. I try, as much...
Resolved! Licenses required for my Now instance
Dear Now community,I am wondering what licenses I'll need for a new now instance so an implementation team can do their work. Planned is to set up different modules one after another so we'll start with a Service Catalog, Data Model and CMDB, then we...
What are the 3 types of script include and their uses in simple language.
HI All, I Know there are 3 types of script include but can you anybody explain them in simple terms and their usage/purpose. Please help.
Meta tag search is not showing in portal search results for a catalog item
Catalog Item - Image showing where the meta tags are defined in a catalog item. When entering the meta tag keywords in service portal search bar; the catalog item is appearing in the predictive search dropdown but not showing up in final search res...
Agent Workspace List does not display Image
Hello Folks, I have a table which stores images (of meeting rooms) as an "Image" The table structure is However, when a "My List" is configured in Agent Workspace to show the meeting rooms, the image is displayed as an .iix. I've tried setting up...
Resolved! Prevent duplicated records using Flow Designer
Hi, I need to prevent an inserted/updated in the cmdb_ci_business_app table when the source system and source system id values already exist in the table. This must only be taken in consideration when the source system and the source system id fields...
Create Request UI Action from an item record
I have a client that wants to be able to create a request from within another requests item record. I copied the Create Request UI Action from Incident and added it to the item table. It works to the point where it generates the request but fails to ...