How to disable CTI menu auto focus?
When opening CTI window, the menu [More actions] is focused by default.How to disable this action? Hope that it does not auto-focus on the CTI menu.So thanks.
Forum Posts
Can you use Flow design to ask for Tier manager level approval
Hello all, I am looking to see if you can use Flow design to ask for Tier 2 or 3 Manager to approve requests, eg:>If card limit is less than 1000 then ask for Tier 3 Manager approval>If card limit is more than 1000 then ask for Tier 2 Manager approva...
Knowledge base articles to appear in SharePoint Online search results
Hi everyoneWe use SharePoint online as our internal intranet, and ServiceNow Knowledge Bases for our ITSM needs, and technology support articles. We're wanting to have the articles show up in SharePoint search results, is there a function for this? I...
How to Inactivate Notification Delivery Channels?
User notifications have been updated in Utah. There is now a section called Delivery Channels, this was Notifications Channels in previous versions. There are new options available, for example Voice and Instant Message. I would like to know how...
Confluence spokes 'Search Content' action as part of the Flow is in Not Run state.
Hi, As part of my requirement of displaying the the Confluence articles/page in ServiceNow, I have installed the Confluence plugin, set up the Confluence cloud spoke. I am using the 'Search Content' action of the Confluence spoke in my test workflow ...
How to Hide approval field from the Requested Item table for ABC Catalog Item.
Hi All,I have a requirement to hide approval and contact type field from the Requested Item table for ABC catalog item. I tried using UI policy but it didn't work. Please help me.Thanks,Sam
Resolved! How can I report on feedback multiline text from incident surveys where they are not satisfied?
Been playing with some of the asmt_assessment tables but no luck so far.
New to service now
Hi TeamWe are new to service now platform. Now I want to know from where we need to start in our company to get better understanding of the platform. So please guide me.
PDI instance is not waking
Hi Team, My PDI (dev94953) has not been waking up for the past 4-5 days.Could you please check and help me? Regards,Ravi
Resolved! How to compare values in an array and set values?
Hi All, I have a VIT from and there are 3 detections for that VIT. We have a field 'A' in the detection formI need to gliderecord the detection form and check the value of field 'A' for 3 records.If any of the value is 'true' for field 'A' , I have t...
Can you change the font of the Short Description in the Knowledgebase?
I am trying to make our KB articles look they way our L&D team needs and so need to make the title a font called Archer.I was able to do it in the articles body playing with the HTML (as per below) but would really like to do it on the short descript...
When searching in user table, it just keeps searching. Servicenow Portal
Other users can search very quick but one of users is unable to do so. Any idea why this is happening?
if condition is not working as expected in flow designer
Hi All,I have a 3 lookups in 'Do the following until' flow logic step. It is not needed to do 2nd and 3rd lookup if 1st lookup not returns any record. So, I just kept a if condition, which checks for 1st lookup success and then runs the 2nd and 3rd l...
Resolved! oAuth2 Script To Pull Back Token
I've created a REST Message using an oAuth profile. Using the Get OAuth Token link I am able to successfully pull back a token. Am now trying to script the same call in a business rule. I've read many articles and tried several variations but am not ...
Error message when i click on my tasks on EC_PRO
Hello All,under my active items we have an item called ''my tasks''. When i click on it, i get a series of error messages Any idea why? Thanks
