Forum Posts
Resolved! Autopopulate field in a catalog using Client Scripts
Hi everyone, I want to use Clients Scripts to autopopulate the "Requested By: " field with the name of the user who is making the request in the catalog, The field is set as Read Only because I want the Client Script to autopopulate without user inte...
Is it possible to show expired articles on knowledge Home page
Hi All, I was trying to show expired articles on Knowledge Home PageSelf Service -> KnowledgeCould you please guide me with the configurations
How to set the default page as sp portal
Hi All, I have a requirement to show portal based on roles.If user has snc_external_role then only they can se csm portal and rest user can see sp portalI tried some articles but nothing is working. And right now it is only redirecting to CSM portal....
glide.entry.first.page.script
HiWe are using the system property "glide.entry.first.page.script".I think it starts when I login and calls the script include that is set in the value, but I can't call the script include when I log in from the portal.You can call it if you are logg...
Resolved! What is Cloud API Discovery?
I received the notification below, but I don't know what the Cloud API Discovery function is.What is Cloud API Discovery and how should it be used? Cloud API Discovery feature deprecationReview • Take action by September 2024Our records indicate that...
Resolved! Simple Subtraction
I have three currency fields, all on the same table. I need to subtract field B from field A and populate field C with the result. Essentially A - B = C. I've gone at this from multiple directions, Calculated value, BU, Client script, but none of the...
Zabbix + ServiceNow - I can't close a ticket automatically
Good morning, Recently I've been testing the integration of Zabbix with Snow, and I've managed to do it. I even managed to modify the script to automatically fill in some fields. However, when the trigger is resolved on the Zabbix side, it's not chan...
3 Tips to Nail Down in Building a Custom ServiceNow Dashboard
The subject of building a custom ServiceNow Dashboard is a hot topic for new ServiceNow developers and Administrators. The biggest barrier is the how and the technique of creating a unique dashboard. Faulty beliefs that need to be created from scratc...
Resolved! RPA - Error connecting attended robot
When connecting the attended robot, the following message appears. "you cannot connect to global domain". Has anyone ever had this problem?
One Common Mistake that Hinders to Fully Understand the ServiceNow Platform
I want to help you avoid a common misunderstanding of what ServiceNow is as a platform and what it is not. C levels who have reached a certain experience commonly say that all software solutions are the same and the only difference is the cost and th...
Resolved! client script to hide form section
Hi I am writing a client script to hide a section tab on the form if the user dosnt have a specific role. If they do have the role show it. My script is not working function onLoad() { if (g_user.hasRole('training_bureau')) { g_form.setSect...
what is the best solution for this use case?
we have an email sent to the users for reclaiming software which they don't use. this email is against a samp_sw_reclamation_candidate record.they receive a yes or no option in the email where they tell if they need the software or not. if they click...
Choice getting created in Global Scope
I am trying to create choices for 'Suspended Reasons' field on HR Case, I am on the 'Human Resources: Core' application but when I am saving the choice record it is getting created in 'Global' scope.Can anyone help me understand why this might be hap...
How to Display Knowledge Base Articles Nearing Valid To Date
I want to be able to run a report which can show me which knowledge base articles are nearing their valid to date. Would be good if I could select different timeframes for example 60 days, 30 days, 14 days and also passed valid to date. Does anyone...
