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Incident notification recipient list

Recipient List of an Incident assignment email notification is missing members who are part of the assignment group. Missing members have all of their notification settings intact. "Include members" check box is checked on the assignment group page.A...

Zubair Alam by Tera Contributor
  • 894 Views
  • 9 replies
  • 1 helpfuls

Please fix this script

var ritmGR = new GlideRecord("sc_req_item");ritmGR.get(current.sys_id);var groupName = ritmGR.variables.group_name;gr.initialize();current.description="added + " + groupName;//here i am fetching sys_id not group name , requirement is fetching group n...

1dusjhyahnt by Tera Contributor
  • 382 Views
  • 3 replies
  • 2 helpfuls

Resolved! PDI Offline

Hi, My PDI is offline for several hours now. What to do?Tried to refresh the instance, still offline. Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available. Best regards,Gabriel

GabrielY by Tera Contributor
  • 789 Views
  • 3 replies
  • 1 helpfuls

RITM Notification

When a user attaches a file to RITM, how can we generate an email notification to the requester and fulfiller that RITM has been updated with a new attachment? All help is greatly appreciated. Thanks. 

Zubair Alam by Tera Contributor
  • 432 Views
  • 2 replies
  • 0 helpfuls