Resolved! Copy Worknotes from RITM to Request
Hi All, I need to copy RITM work notes for a particular catalog item.I am not sure what to add in the query.Please help.Thanks,Sam
Forum Posts
Resolved! How to hide "Add attachments" button in a particular catalog item in Service Portal
Need hide "Add attachments" button for a particular item, not on all widgets, in Service Portal. How can it be done?
Resolved! The Anchor Icon when creating a new Article is missing
When creating a new article in Orlando the Anchor is missing in the control pane. It is showing in the New York version. How do I activate this in Orlando? New York Version Orlando Version
Resolved! Math.abs not working in onChange Client Script
I'm developing a client script in my PDI on the Incident Table. When a user changes the state to canceled (value = 8), then currency 1 field gets auto populated with the absolute value of currency 2 field. Screenshot below:Below is my Client Script t...
JIRA UI button to link to external Jira ticket
Hello, I have created a button in the incident form named "Create Jira" which should on click redirect to the Jira page.Steps performed:UI Action configuredUI Page configuredAttached is the result.I have the button but I cant figure out how should I ...
Resolved! Is a wait for condition of approval = approved required when using the Ask for Approval action?
Flow designer question.Is a wait for condition of approval = approved required when using the Ask for Approval action?I seem to have differing results on whether needed or not.Following the approval action is If flow logic for rejection.Will the syst...
Resolved! Unable to process 512 user account control
Hi, When I create user account from Ad activity in orchestration it accepts only useraccountcontrol value 544. When I directly create user account in AD it is created with user account control value 512. Please help.
Resolved! lost plus sign button to create/open an incident in Agent Mobile after upgrade to Vancouver
We recently upgraded from Utah patch 8 to Vancouver patch 5. When we did, the plus sign (the button to create/open an incident) on the My Work tab of the Agent Mobile app disappeared. Has anyone else experienced this? I saw nothing in the release not...
Resolved! System log errors: [RemoteTable] VScriptableTableData: Unable to resolve javascript condition expres
We've been investigating high count system log errors in our environment and this one has us perplexed. We engaged Now Support for an assist, but that didn't lead anywhere. We get about 1200 errors similar to this every day (the dates change): [Remot...
Catalog - Copy variables from a submitted request or draft to submit multiple requests
Hi all, Question if you all have an idea. I understand cloning allows you to copy a submitted request but change the requested for only. Is there any functionality or a documented workaround to allow the end user to either submit or save a draft of ...
Resolved! Background Script to remove character at end
Hello, I need to write a background script to remove _) from end of serial number in alm_hardware. Any assistance is appreciated.Thanks,Chad
Resolved! Why cant I find Certification Self-Test Tool Certification on my PDI or on org instance ?
I cant find it on my PDI or on org instance. it also does not list under Plugins search on the instance, why so ? For the unversed, Certification Self-Test Tool helps you to test your applications prior to submitting them for certification.
Recall TimeSheet button not showing for Submitted state
Hello Community,I have modified the script include TimeCardUIActionHelper in Line 19 as follows:var allowedStates = ["Processed", "Approved", "Submitted"];I have added state Submitted so when I user submit time sheet, he can recall right away and doe...
Service Bridge Registration Errors - 'Key Exhange Request failed..'
I am attempting to set up Service Bridge between 2 demo instances. While trying to connect the instances I am running into the following issue: After creating the Consumer Registration in the provider instance I have followed the link in the email an...
Resolved! Write ACL to allow user write access to their own records
Hello, I have a new field I have created on the user table. This field will only be able to be written to by Admins and through a record producer we have on our portal (record producer does not create record, it does update). I need an ACL that onl...