I am wondering how the autopopulate of work_start and work_end are configured. The business has requested that these items NOT autopopulate as they do not typically occur at the time of change and are completed instead at the time of review. Filling ...
Hi We have recently implemented SAM Pro and now have Licence Workbench, that is showing all downloaded software on EUD.Is there a way of being able to either tick or highlight the software that is Open Source, whilst the list below will be good, when...
What should be examined if a flow is not triggered for a catalog item within an order guide, despite the flow working correctly when the catalog item is requested independently?To elaborate, there are two catalog items within an order guide, each wit...
We are facing multiple scenarios where users are able to submit request via the service portal without populating mandatory data.When we tried to replicate the issue with the same user the request could not be submitted without entering the same mand...
This question has been asked a few times over the past few years but I don't see a definitive answer. Scenario: 1) You have a Case record producer that generates a Case.2) The agent determines an Incident needs to be generated and creates a child Inc...
Hi, I currently have a weird problem where a UI Action generates an error, but only if the user who's clicking on the button is in an application scope different than Global. Meaning that, if I select "Global" in the application picker, everything wo...
I'm trying to setup a query Business Rule to restrict internal users to viewing other users according to their categorisation, as defined on a custom field on the sys_user table. The custom field on the sys_user form is called 'u_user_catgroup', and ...
Can anyone point me toward documentation on performing sequential approvals using Flow Designer? No matter what I do, it seems that the second approval causes the first to be set back to "Requested."
Is there a way to restrict a user to one REST endpoint? i.e. an integration user account has itil role, but can only hit one scripted rest api endpoint ACLs don't appear to be useable for this, because the first ACL that passes will provide access to...
Hi All,I'm seeking assistance with a requirement I have which is to to populate a list collector field based on what is entered in another field.So basically if a name is entered into a field called comparable_user the list collector field called gro...
Hi All, I am having one issue with the HR Template where we are pulling some values from HRLE Case on Global Description on the HR Template form. When the task is rendered for admin then it is retrieving the values from the HR Task but when the task ...
Requirement:-Migrate 75k+ knowledge articles from one instance to another. What is the best approach to move it using REST message. Please explain each steps how can i achieve it. Thanks in advance.
Hi experts, Being a beginner in UI builder, I wanted to know if there's a possible way to import an already existing report into a page in UI builder? Thanks in advance.
Hi Experts, I am new to UI builder and I'm currently facing challenges with chart creation in UI builder. Specifically, I've encountered an issue where the pie chart I'm attempting to generate only displays the top 10 output values, rather than the e...
when I try to upload a self signed certificate under All > Certificate Based Authentication > CA Certificate Chain after activating the plugin com.glide.auth.mutual an error message pops up and I'm not able to save the record!Is there any restricti...
