I have a script include with this syntax var testScriptInclude = Class.create(); testScriptInclude.prototype = { initialize: function(currentObj) { this.currentRecord=currentObj; }, generateDataFields:function(){ var fields = ...
hey there, i have a Flow and on that flow i am running an action. the action as inputs, script, outputs. on the script i want to call script include and get answer my code is - it looks like the script include not getting like this: global.TranzillaU...
Hello all, I am interested in ingesting security related audit trail activity events into my SIEM solution. from the logging and monitoring section on the security-best-practice.pdf document, I understand there are generally two ways to do so - Usin...
I am trying to use Flow Designer Rest Step to call a API with basic auth. Here is the result from Postman. It is working fine. Here is the snapshot in the flow designer here is the API response could anyone share some ideas? and how could I ...
Hello experts, I have a question, I want that when a user changes the value of a field on incident form, a business rule is called. I know it is easy to do with client script ( onchange type) , but in my case, I want a business rule to be called...
Hello everyone. Thanks in advance. I'm trying to remove the "Add any details to your request" container that is showing at the end of my catalog item container in the UI Builder. I've looked everywhere and could not find an answer. I think it is rela...
Hello, We're gearing up to start using Data Certification and as we do that I need to update the notifications for branding consistency. I've found that the trigger for multiple Data Certification notifications ('Certification Task Inserted" for exam...
Hi there,I'm trying to create a flow with the "Flow Designer", that automatically closes Incidents that are for a 6 days On Hold with reason "Awaiting Caller". I managed to setup up the following configuration (in order):1.) TRIGGER AT INCIDENT where...
Hello all, I have admin, knowledge, knowledge manager and ITIL roles. Unfortunately I am not able to RETIRE published articles. I can retire and delete UNPUBLISHED articles. I have also tried to put an expiry date for tomorrow in the published arti...
Good Day Community I am trying to configure Infobip as a Multi-factor authentication provider to deliver SMS OTP. I have the Infobip Provider Configuration on the Mult-factor Authentication Providers Table:I have edited the script include and inserte...
Hi is it possible that an email notification is optional and it is always disabled by default in the Notification Preferences and can be enabled by the users if needed?
Hi everyone!I want to configure the URL for exact match. Currently, when I click on exact match, the page redirects to id=kb_article_view as shown in the image. However, I want it to redirect to id=kb_article.Thank you!
Hello, Is it possible with just the use of ACLs to allow a user to edit a field on the list view, but have the form view as read-only?
Hello people,I wanted to ask a question about auto numbering and what the best approach would be?I have a use case in which I want to have auto numbering enabled in different tables (HR case, knowledge etc.), but when a new form is loaded, the system...
Hello All, We have a requirement where client wants to preview documents which are added as attachments in the ToDo tasks list in portal. OOTB, we have options to edit, delete and download. Only for image type attachments preview option is available ...
