Resolved! How we can provide write access to their own records by using ACL
I need to provide write access to hardware table based on owned by field. Could you please assist me on this. Regards,Ashok.
Forum Posts
How does the attachment encryptions works
Hi All, How does the attachment encryption work OOB? Can someone guide me what kind of encryption is configured in Vancouver. Who can see an attachment which is encrypted in incident and how does this needs to be configured? Thanks!
How to make the author field editable for current KB group members?
Hi, I have a req. to make the author field editable for current knowledge base group members. I have created the write ACl for author field with following advanced script but it's not working.answer = false;if (gs.getUser().isMemberof(current.kb_know...
Resolved! set Knowledge Base articles to ‘Published’ state automatically
Do you know how we could set Knowledge Base articles to ‘Published’ state automatically or via script? We have a lot of articles that we push through Azure DevOps pipelines, and the only option we have now is to go to each Knowledge Article directly ...
How to restrict snc_external user to remove the filter
Hi All, How can we restrict user to remove subsequent condition for snc_external role users.All > Active = true > Account is ABCThis should not be clickable. Thanks,Sam
g_from API not working on client instance
Hello, I'm trying to write some code on a client script in the client instance, but seems like the code editor is not working as intended.I'm not getting any recommendations when I'm trying to use g_form. Expected Behavior (Tested on my PDI): Maybe ...
Resolved! Is there a limit for a number of versions in Knowledge management
Hi,im curious, is there a limit for number of versions and sub-versions on Knowledge Management articles? Since the versions are coming from a reference table kb_versions, I can imagine it could be unlimited, or is there a set limit like .99?Thanks f...
How can a public/unauthenticated user upload an attachment via the "Attachment" type variable?
I have a requirement where my catalog item must be available to public (unauthenticated/guest) users. On the catalog item, there is an Attachment type variable where the file type is restricted so that users can only upload PDF files. Currently, Ser...
Restrict Contact to see other account RITMs in the portal
Hi All, I have created account field in the RITM table and reference it to customer_account table.In the CSM portal i created menu All Requests(query is account is dynamic my account and child accounts).In the Portal everything is coming correctly bu...
User survey for all logged in user
Hello, I want to know how to trigger the condition for sending survey to all logged in user.The survey should be sent to all users only once anytime.I tried to use the "sys_user" table, but cant find the right user field with it. Also configuring the...
Subscription Management for App Engine Studio
We have been trying to get some answers from ServiceNow for the past one month but weren't successful and no one is able to answer this for us, hence posting here.Scenario 1 : We have a few requesters who do not have any access to the platform, howe...
Microsoft Teams Spoke: How to create an Approval and Reject buttons in teams message
Good morning guys. Does anyone have already configure the "Post a Message" action in Microsoft Teams Spoke? I'm trying to send an approval message to Teams, with Approve and Reject Buttons. I'm not finding any documentation explaining how to genera...
Resolved! Preventing duplicate when creating records in sys_user_grmember
I have a catalog item to request additions and deletions to ServiceNow groups. Flow Designer handles the adds and deletes after group manager approval perfectly; however, duplicate additions pass are accepted. Option 1) Remove existing group member ...
Password Policy Help
Hi all, Is there a way to update the password policy to include a maximum length of 5 lowercase characters? The full requirements: Minimum Password Length: 8Minimum Uppercase Characters: 1Maximum Lowercase Characters: 5Minimum Numeric Characters: 1Mi...
Replacing 'None' with 'Please Select' in select box : Catalog Item
I have a variable in Catalog item "e-transfer Inquiry type" which is select box type and mandatory field.When I tick check box" Include None" that option is added in select box(as shown above )That I want is: I want to replace "--None--" With "...
